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Sometimes things don't go to plan and you need some help.

Let's start here

  • Turn on AccountRight's field help so you can hover your mouse over buttons and fields and see a short description.
  • If you're experiencing a specific error, use the search box on this page to find a solution.
  • We've got guides to help you with installation issues or online file issues, if you need them.
  • For details on making AccountRight run at its best, see our speed and performance tips.

Need some help?

Try Ask MOCA, our virtual assistant

Click the chat bubble at the bottom of any help page and ask MOCA your question.

User guide

The User Guide PDF details the features, functions and capabilities of your AccountRight software. It’s designed to be used when you can’t access this online Help Centre.

You can access the User Guide from the MYOB folder in your Windows Start menu.

Windows Start menu with AccountRight user guides highlighted

Community forum

View topics and discuss your questions with other AccountRight users. Join the discussion

Have an idea for an AccountRight feature? Suggest it on the AccountRight Idea Exchange.

MYOB Partners

MYOB Partners are independent consultants whose knowledge, skill and experience are endorsed by MYOB. They can assist with installing, setting up and using your software.

Find an MYOB Partner in Australia or New Zealand.

Live Chat

Head to the Contact Us page of the MYOB website and click the chat button at the bottom of the page to start a live chat session with our support team.

Can't see the chat button? If you're using an ad blocker on your web browser, this might be stopping the chat button appearing. Otherwise it probably means our support team are swamped and can't start any new chats. Try again later, submit a support request, or call us.

Submit a support requestIf you have access to My Account, log in at and click Contact support.
Contact support

Visit the Contact us page of the MYOB website for contact details.

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titleRelated topics

Installation troubleshooting

More in-product help features

Troubleshooting online files

Speed and performance tips

Fixing display issues

Error: Connection error

Error: Something's gone wrong and AccountRight needs to close