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<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AO Workpapers (AU)</div>
<div style="display: none;" data-swiftype-name="productCapability" data-swiftype-type="enum">AE Workpapers (AU)</div>
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In MYOB AE/AO, if you've configured an MYOB Essentials (old) ledger in Client Accounting, you might have received an email or in-product message that we'll be upgrading the file to MYOB Essentials (new) ledger soon. After we've upgraded the file, the new Essentials file will be automatically configured into AE/AO. But there are some situations where the automatic configuration may not happen. UI Expand |
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title | If MYOB Essentials (new) is configured in AE/AO |
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| - Log in to AE/AO using the practice login details.
- Open the client whose ledger you've upgraded.
- Click the Client Accounting tab.
- You'll see the following 3 messages if the upgraded file has been reconfigured correctly :
- Balance Forward Accounts have been copied from Old Essentials.
- Your Client's custom account group mappings have been linked with the new ledger configuration. Review your account group mappings before generating reports.
- We've migrated your client's Essentials ledger and have updated your configuration settings. Open the workpaper/Trial balance and select Refresh ledger balances.
- On the right side under the Configured Ledger details, the Ledger type will show MYOB Essentials (new).
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If the configuration fails UI Expand |
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title | To fix the configuration |
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| To fix the automatic configuration, and for the balance forward accounts and the custom account groups to roll forward, check the following: - Log in to AE/AO as the user who has been invited to the upgraded Essentials (new) file.
- Check the status of your internet connection, if there was no internet during the configuration, it will fail.
If you've tried the above and the configuration still fails, contact support. |
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