Test your internet connection
Connection errors can also be caused by problems with your internet connection. Even if you don't experience internet dropouts, your Internet Service Provider (ISP) may have issues with their DNS servers, particularly at peak times (in the evening). This can cause websites to load slowly or not at all.
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The Domain Name System (DNS) protocol is an important part of the web's infrastructure, serving as the Internet's phone book: every time you visit a website, your computer performs a DNS lookup. Complex pages often require multiple DNS lookups before they start loading, so your computer may be performing hundreds of lookups a day.
If this sounds like you, try switching to a third-party DNS. We recommend using google DNS settings as we have seen this improve reliability. Here's how:
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To change to Google DNS
The below steps are based on a basic network setup. In a corporate environment, you should check with your IT department before making any changes.
- Close AccountRight
- Press the windows Start key on your keyboard (between the Ctrl and Alt keys).
- In the search box, type Network and Sharing Center
- Click Network and Sharing Center.
- Click Change adapter settings.
- Right-click on your active network connection (the one you're currently using for internet access) and choose Properties.
- In the list of items, click to highlight Internet Protocol Version 4 (TCP/IPv4) then click Properties.
- If any details are displayed under Use the following DNS server addresses, take a note of these details.
- Select the option Use the following DNS server addresses, then enter the following details:
Preferred DNS server: 126.96.36.199
Alternate DNS server: enter the value for your IPv4 Default Gateway which you noted in the previous task. If this information was NA, enter 188.8.131.52
- Click OK and close all windows.
- Start AccountRight and open your company file.
If you're still experiencing issues (you might need help from an IT professional).