If you've received an email from MYOB Support requesting information about an error you're experiencing, here's how to get it. | UI Expand |
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| title | Take a screenshot of your error |
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| - Press the Windows key
 Image Removed+ Shift + S. - Click and drag your mouse to capture the error.
- Release the mouse button to copy the screenshot to Windows clipboard.
- Open a graphics application, such as Microsoft Paint (go to the Start menu > enter Paint) or Microsoft Word.
- Press Ctrl + V to paste the screenshot into the graphics application.
- Save the screenshot as a graphics file (such as .PNG) on your desktop.
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| title | (AccountRight) Get a diagnostic log |
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| - Press the Windows key Image Removed+ R to open Run.
- Enter %localappdata% in the Open field.
 - Click OK to open the AppData > Local folder.
- Open the MYOB folder.
- Open the AccountRight folder.
- Open the Current folder or, if you're using a version older than AccountRight 2021.1 (PC Edition), the folder with the version number that you're using.
- Open the Diagnostics folder. The folder should look a bit like this:
 - Find the most recent diagnostic log (check the Date modified column).
- Right-click the log, copy it and save it to your desktop.
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| title | (MYOB Essentials/MYOB Business) Download an error log from Chrome |
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| - Open MYOB Essentials or MYOB Business in Chrome.
- Right-click on the browser and choose Inspect:
 - Click the Console tab.
- Click the Clear Console icon:
 - Repeat the steps in MYOB that produced the error — the error will appear in the Console in red:
 - Right-click the error log and save it to your desktop.
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Reply to the email you received from MYOB Support, attaching any screenshots or error logs. | 
