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There's a few reasons why you might need to reverse and reprocess a payment made using Pay Super, like a payment being returned from a super fund.

If you've received an email from the Pay Super Team, it will detail why you need to reverse and reprocess a super payment. Otherwise you can contact the super fund for more details.

Updated your Pay Super limit? If the status of a super payment shows Pending Authorisation, simply authorise the payment. If the payment shows a status of Payment Failed or Withdrawal Failed, reverse and reprocess the Pay Super transaction as described below.

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Returned super contributions

If a super contribution was returned because of incorrect employee or super fund details, update these details in AccountRight. You might need to confirm some details with the employee or their superannuation fund. See Check super fund and employee details for help updating these details in AccountRight.

Here's what you need to do:

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title	1. Reverse the Pay Super transaction

Reverse the Pay Super transaction

Reversing a Pay Super transaction reverses each of the contributions within the transaction (an individual contribution can't be reversed). This task is important because if you reprocess a Pay Super transaction without first reversing it, your AccountRight accounts will show the contribution as paid twice.

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The steps below only reverses the Pay Super transaction in AccountRight. Your actual bank account and employees' super funds will not be affected.

To reverse the entire Pay Super transaction

Go to the Payroll command centre and click Manage Payments.
Click the zoom arrow to open the entire Pay Super transaction to be reversed.
Go to the Edit menu and choose Reverse Pay Superannuation.
Click OK to the confirmation message.
Set the Date to when the payment was returned to your bank account.
Click Record Reversal.

The entire Pay Super transaction is reversed. Each of the contributions within the transaction now need to be reprocessed as described in the next task.

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Reversed payments still showing

After reversing a Pay Super transaction it will remain on the Manage Payments window. If you'd like AccountRight to include the ability to delete or hide reversed Pay Super transactions, vote for this feature on the AccountRight Idea Exchange.

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title	2. Reprocess the contributions

Reprocess the contributions

Depending on your circumstances, the reversed Pay Super transaction contained either (or both):

successfully paid super contributions, and
returned (unpaid) super contributions.

To update your accounts and to resubmit the payments, you need to reprocess these contributions as follows:

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title	To reprocess successfully paid super contributions

To reprocess successfully paid super contributions

These payments need to be reprocessed using AccountRight's Pay Liabilities feature. This updates the accounts in AccountRight without resubmitting the payments to the super funds.

Go to the Payroll command centre and click Pay Liabilities.
For the Liability Type, select choose Superannuation.
Set the date range to show the transactions that were part of the Pay Super transaction reversed in the previous task.
Select the transactions that were successfully paid.
Specify the applicable information for:
- Payment Date (date of the original super payment)
- Memo
- Cheque No.
- Supplier
- Pay from Account
Click Record.

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title	To reprocess returned super contributions

To reprocess returned super contributions

These payments can be reprocessed through Pay Super. This updates the accounts in AccountRight and resubmits the payment to the employee's super fund.

Go to the Payroll command centre and click Pay Superannuation .
Set the date range for the failed payment.
Select the transaction(s) to be processed.
Specify the applicable information for:
- Memo
- Date (today's date)
- Payment No.
- Pay from Account
Click Record.

This transaction will require authorisation as described in Authorise and review super payments.

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<h2><i class="fa fa-comments"></i>  Pay Super reversal FAQs</h2><br>

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title	How does this affect my bank feeds and reconciliation?

How does this affect my bank feeds and reconciliation?

Reconciling your bank account might seem tricky after completing the above tasks, because the resulting transactions on your bank statement won't appear to match the transactions in AccountRight. However, the total credits and debits will balance.

Simply match all the Pay Super transactions on your bank statement to the super contributions in AccountRight, then mark them as reconciled. The reconciled transactions will equal the total of the original Pay Super transaction.

If you're using bank feeds you'll just need to hide the bank feed transactions and reconcile the transactions manually as described above.

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title	Why am I getting a "lock period" error when reversing a Pay Super transaction?

Why am I getting a "lock period" error when reversing a Pay Super transaction?

Our experts are investigating an issue where the following error displays when reversing a Pay Super transaction, even if the transaction isn't within a locked period.

In the meantime, you'll need to turn off the lock period preference to be able to reverse the payment (Setup > Preferences > Security tab). After reversing the payment, you can turn the lock periods preference back on.

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title	Can I reverse an individual super contribution?

Can I reverse an individual super contribution?

No, you can't reverse just one super contribution. Instead, you'll need to reverse the entire Pay Super transaction, then reprocess the contributions as described above.

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title	Why is a reversed super payment still showing in the Manage Payments window?

Why is a reversed Pay Super transaction still showing in the Manage Payments window?

After reversing a Pay Super transaction with a status of Payment Failed or Withdrawal Failed, it will remain with that status on the Manage Payments window.

If you'd like AccountRight to include the ability to delete or hide reversed Pay Super transactions, vote for this feature on the AccountRight Idea Exchange .

Still need help?

Contact us and we'll be happy to help.

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Check super fund and employee details

Make superannuation payments

Reconciling your bank accounts

Changing your Pay Super payment details

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Key

Reverse the Pay Super transaction

Reprocess the contributions

To reprocess successfully paid super contributions

To reprocess returned super contributions

How does this affect my bank feeds and reconciliation?

Why am I getting a "lock period" error when reversing a Pay Super transaction?

Can I reverse an individual super contribution?

Why is a reversed Pay Super transaction still showing in the Manage Payments window?

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