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  • Work with previously uploaded files

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AccountRight Plus and Premier, Australia only

Use the Notifications feature to check for issues with contributions that have been uploaded and submitted.

Click the bell icon on the Dashboard page to see how many issues need fixing, and then click Show All Notifications to create a report that lists all the notifications received.

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You can also view the status details of contributions contribution files that have been previously uploaded to the super portal using the Historic contributions page. If you're looking for the status of payments submitted to super funds, use the payment reporting feature.

View the Historic contributions page. (Click the Navigation A file was uploaded that couldn't be read. It may be a file that is saved in a format that isn't supported. The file you upload must be a comma-separated text file.
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titleTo check the status of payments
view contribution history
  1. Click the navigation button and select Contributions or Contribution History.)
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  2. The page lists the contribution files that have been uploaded, who uploaded them and the number of employee contributions that were included in the file.

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    If you’ve uploaded lots of files, you can use the filters at the top of the page to see just those of a particular status, for example ‘Failed’, or for a particular period. You won’t need to use the Employer filter unless there are multiple employers set up in your portal.

  3. The Status column shows the processing stage of the information submitted:

Image RemovedUploading ???The file is being uploaded and validated.
Image RemovedReady for processingThe employer and employees in the contribution file have been matched with records in the super portal. There may still be some validation issues to address.
Image RemovedSaved and heldThe batch of contributions has been set to Save and Hold and can no longer be edited. To submit the contribution file, click the grid icon Image Removed and step through the validation and review sections.
Image RemovedConfirmed and sentThe contributions have been submitted successfully and will be (or have been) processed.
Image RemovedData matching exceptionThe employer or employees in the contribution file couldn't be matched with records already in the super portal. You need to fix these issues.
Image RemovedInvalid format

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PaidFunds have been paid to clearing house

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Partially paid
Payments are outstanding

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UnderpaidThe payment was underpaid

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OverpaidThe payment was overpaid

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CancelledThe payment was cancelled

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DishonouredThe payment was dishonoured

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Partially sentSome data and payment have been sent to the fund

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SentPayment and data have been sent to the fund

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Error payingThere has been an error paying to the fund
  • If the Issues column shows there are problems with the information you've submitted:
    1. Click the grid icon in the Actions column.
    2. For each employee that's listed, click into the sections that indicate an error exists. 
    3. Click in the fields that have a red border to see a description of the issue with the information.
    4. Fix all the issues and then click Next
    5. In the Review step, fix any other issues that are identified (look for the alert icon ), and then click Next. 
    6. You can now hold save or submit the contributions. 
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    titleRelated topics
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    Upload a contribution fileMake superannuation payments