Downloading updates from my.MYOB

https://help.myob.com/wiki/x/kgyc

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ANSWER ID:9250

my.MYOB is a secure website that you can log into to download your MYOB software and all available updates.

[Australia only]

To access software downloads from my.MYOB you'll need an AccountRight subscription or MYOB Cover.

To access my.MYOB

To access my.MYOB, you'll need to register your MYOB software, or download a software trial from us. When you do, you'll specify an email address and password which will become your my.MYOB login credentials.

Note: If you have any issues accessing or using my.MYOB, contact the MYOB Customer Service Team.

To log in to my.MYOB:

Open an internet web browser.
Go to http://my.myob.com.au
Log in using your email address and password. Your email address will be the one used when you registered your MYOB software. If you are not sure of your password, click Forgot your password? and follow the prompts to reset your password.

To download from my.MYOB

Tip: Create a new folder on your computer where you can save downloaded files. This makes it easy to find and use these files after they're downloaded.

Go to the My Products menu and choose Downloads.

If the Downloads option isn't available, you might not have a current support subscription. To check the support status for your product, go to the My Products menu and choose My Products.
Select your MYOB product and all available downloads will be listed. Here's an example:
Click the name of the file you want to download and choose to where you want to save it. If you created a specific folder for this, save the download there. If downloading a software installation file, we recommend you also download the update instructions.
Once all downloads have been completed you can open the downloaded files as described below.

What to do with the downloaded file

After downloading the file, depending on your computer (PC or Mac) and depending on what the downloaded file is, you can:

If using...	Then do this...
PC (Windows)	Find the downloaded file. If you created a separate folder to save your downloads in, this will make them easier to find. The downloaded file could be a .zip, .pdf, or .exe file type, e.g. Release Notes.pdf. Here's a description of these file types: .zip files are compressed files which contain one or more other files. Double-click the .zip file to view its contents (using the compression utility your computer uses, e.g. Winzip). You will need to extract the files from the .zip file to allow you to use them. Depending on the compression utility your computer uses, the process for extracting files from a .zip file will vary. For more information refer to your Windows help documentation, or if you use a 3rd party compression utility (such as Winzip), refer to its help documentation. .pdf files are typically information documents, such as Upgrade Instructions, which open in a PDF reader such as Adobe Reader. Adobe Reader is free software and can be downloaded from here. If the PDF document doesn't open automatically when you click the link in my.MYOB, double-click the downloaded .pdf file to open it. .exe files are installation files. To install your update, double-click the .exe file to run it, then follow the on-screen prompts.
Apple Mac	Look on your Hard Drive (HD) or use the Finder's toolbar to find the downloaded files. If you created a separate folder to save your downloads this will make them easier to find. You can also press Command-F to bring up the Find dialogue. Typically the update file will be an application type file and the instructions will be a PDF type format. You will need to use Adobe Reader to read the PDF document. This can be installed from your program CD or downloaded from here. If you downloaded a .pdf file, double-click this file to read the update instructions. If you downloaded a .zip file: Double-click the .zip file to unzip it. Double-click the .dmg file to display an installer window. Double-click the Setup icon and follow the on-screen instructions to install your update.

[New Zealand only]

To access software downloads from my.MYOB you'll need an AccountRight subscription or MYOB businesSUPPORT.

To access my.MYOB

To access my.MYOB, you will need to register your MYOB software, or download a software trial from us. When you do this, you'll specify an email address and password which will become your my.MYOB log in.

Note: If you have any issues accessing or using my.MYOB, contact the MYOB Customer Service Team.

To log in to my.MYOB:

Open an internet web browser and go to http://my.myob.co.nz
Log in using your email address and password. Your email address will be the one used when you registered your MYOB software. If you are not sure of your password, click Forgot your password? and follow the prompts to reset your password.

To download from my.MYOB

Tip: Create a new folder on your computer where you can save downloaded files. This makes it easy to find and use these files after they're downloaded.

Go to the My Products menu and choose Downloads.

If the Downloads option isn't available, you might not have a current support subscription. To check the support status for your product, go to the My Products menu and choose My Products.
Select your MYOB product and all available downloads will be listed as shown in the following example:
Click the name of the file you want to download and choose to where you want to save it. If you created a specific folder for this, save the download there. If downloading a software installation file, we recommend you also download the update instructions.
Once all downloads have been completed you can open the downloaded files as described below.

What to do with the downloaded file

After downloading the file, depending on your computer (PC or Mac) and depending on what the downloaded file is, you can complete the following.

If using...	Then do this...
PC (Windows)	Find the downloaded file. If you created a separate folder to save your downloads in, this will make them easier to find. The downloaded file could be a .zip, .pdf, or .exe file type, e.g. Release Notes.pdf. Here's a description of these file types: .zip files are compressed files which contain one or more other files. Double-click the .zip file to view its contents (using the compression utility your computer uses, e.g. Winzip). You will need to extract the files from the .zip file to allow you to use them. Depending on the compression utility your computer uses, the process for extracting files from a .zip file will vary. For more information refer to your Windows help documentation, or if you use a 3rd party compression utility (such as Winzip), refer to its help documentation. .pdf files are typically information documents, such as Upgrade Instructions, which open in a PDF reader such as Adobe Reader. Adobe Reader is free software and can be downloaded from here. If the PDF document doesn't open automatically when you click the link in my.MYOB, double-click the downloaded .pdf file to open it. .exe files are installation files. To install your update, double-click the .exe file to run it, then follow the on-screen prompts.
Apple Mac	Look on your Hard Drive (HD) or use the Finder's toolbar to find the downloaded files. If you created a separate folder to save your downloads this will make them easier to find. You can also press Command-F to bring up the Find dialogue. Typically the update file will be an application type file and the instructions will be a PDF type format. You will need to use Adobe Reader to read the PDF document. This can be installed from your program CD or downloaded from here. If you downloaded a .pdf file, double-click this file to read the update instructions. If you downloaded a .zip file: Double-click the .zip file to unzip it. Double-click the .dmg file to display an installer window. Double-click the Setup icon and follow the on-screen instructions to install your update.

Related topics

Child pages

ANSWER ID:9250

[Australia only]

To access my.MYOB

To download from my.MYOB

What to do with the downloaded file

[New Zealand only]

To access my.MYOB

To download from my.MYOB

What to do with the downloaded file

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