What to do when logging in gets a blank screen / "Oh No! What Happened " / "Hmm... Something went wrong"

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When logging into Advanced Workforce Management users may occasionally get 1 of 3 problems, either a blank screen (web app), a loading loop (web app), "Hmm... Something went wrong" (web app), or an "Oh no!" (Mobile App)

When this happens, the employee will have been set to an invalid Custom Permission Group.

All permission groups should at minimum have one of the following options:

View basic employees information (This allows managers to see the Employee list)
View own employee profile (This allows Employees to view their own profile)

It is strongly recommended that "View own employee profile" is given to all custom permission groups.

Resolution steps

Check the employee's settings under Employee Profile > Location Access
Check which Permission group they are assigned.
Either:
- Change their group to a built in permission group (Employee is a good test)
- Change the permission group to include the "View own employee profile" privilege.

Examples of errors

Web app: blank screen

If the computer has been logged into Workforce Management before, the screen may just be blank.

Web app: Loading & error "Hmm... Something went wrong"

Mobile App: "Oh No! What happened We had an issue retrieving data.

If you need more help with this topic, contact your MYOB Advanced Workforce Management partner. If MYOB support you directly, email businesssupport@myob.com.

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