ANSWER ID:9218

Here's what we'll cover in this support note:

• Removing (uninstalling) your software
• Repairing your software (without uninstalling)
• Reinstalling your software (after uninstalling)
• Modifying your software to add or remove components

This support note explains how to perform these tasks with or without the software CD.

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Uninstalling is not the same as deleting!

When software is installed on your computer, Windows automatically stores its configuration information in a database called the registry. The Windows registry contains profiles for each user of the computer and information about system hardware, installed programs, and property settings. Windows continually references this information during its operation.

If you need to completely uninstall your software, it's very important you run the uninstall process using your MYOB software CD or using the Windows Control Panel.

Do not place the program folder into the Recycle Bin to delete the program as this does not remove the information from the Windows registry. As this information will remain, it will appear to Windows that the software is still installed on your computer.

When you run the uninstall process using the CD or the Windows Control Panel, the uninstaller will remove the references to the software from the Windows registry.

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What about my customised forms, reports, letters, etc.?

Even though the data in your program folder, which includes your customised forms, letters and reports, should not be affected by uninstalling and reinstalling your software, it's a good idea to complete a full backup of your company file before uninstalling (as explained below).

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Uninstalling (removing) your software

Note: Before uninstalling, it is recommended you take a full backup of your company file. See our support notes Backup and restore your company file - Windowsand Backup and restore company files in AccountRight 2011 and laterfor more information.

 

To uninstall the software using the MYOB software CD:

1. Close out of all programs on your computer. This includes disabling any anti-virus software.
2. Place the MYOB software CD into the disc drive. If the installation window does not automatically display:
   1. Simultaneously press the Windows and E keys on your keyboard to display My Computer (or Computer).
   2. Double-click your CD-ROM drive (usually the D: drive).
   3. Locate the file named autorun.exe and double-click it.
3. Select Install. The system requirements window may be displayed.
4. Click Install Now. The InstallShield process will begin and will check the Windows Registry. Once it has searched and found that the software is already installed on your computer, the Setup window will be displayed.
5. Select the Remove option.
   
6. Click Next. The system will display a window asking if you want to completely remove the selected application and all of its components. Click Yes.
7. Click Finish once the uninstall process is complete.
8. If prompted to do so, restart your computer.

 

To uninstall the software without the MYOB software CD:

1. Close out of all programs on your computer. This includes disabling any anti-virus software.
2. Access the list of programs installed on your computer:
   • In Windows 8: Right-click in the screen's bottom-left corner and choose Programs and Features.
   • In Windows 7/Vista: Click the Windows Start button and choose Control Panel then choose Programs and Features.
   • In Windows XP: Click the Windows Start button and choose Control Panel then choose Add/Remove Programs.
3. Click the MYOB software to be uninstalled then click Change. In some Windows versions this may appear as Change/Uninstall.
4. If a confirmation message is displayed, click Yes.
5. If the Setup window is displayed, select the Remove option.
   
6. Click Next. The system will display a window asking if you want to completely remove the selected application and all of its components. Click Yes.
7. Click Finish once the uninstall process is complete. The system should automatically restart. If it doesn't it is recommended you restart your computer.

Note: After the software has been uninstalled, it can be reinstalled by following the installation instructions that came with your software.

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Repairing your software

The following instructions assume that the software has not been uninstalled from your system. The Repair option will reinstall all the software components you specified during the original install process, but you won't have the opportunity to add or remove specific components in the process. This process may be used, for example, if asked to do so by MYOB technical support.

Notes:

• The Repair option is not available for the PC Edition of AccountRight 2014.1 and later. Instead, you can only uninstall then reinstall the software.
• It is recommended that the user performing the following steps has Windows administrator privileges on the computer where the software is being installed.
• AccountRight v19 and earlier: Before completing the steps below, rename your MYOB program folder in Windows Explorer (or My Computer). Locate the program folder, such as C:Premier19, right-click the folder and choose Rename. Then specify a new name, such as OLD_Premier19.

 

If you have your MYOB software CD:

1. Close out of all programs on your computer. This includes disabling any anti-virus software.
2. Place the MYOB software CD into the disc drive. If the installation window does not automatically display:
   1. Simultaneously press the Windows and E keys on your keyboard to display My Computer (or Computer).
   2. Double-click your CD-ROM drive (usually the D: drive).
   3. Locate the file named autorun.exe and double-click it.
3. Select Install. The system requirements window is displayed.
4. Click Install Now. The InstallShield process will begin and will check the Windows Registry. Once it has searched and found that the software is already installed on your computer, the Setup window will be displayed.
5. Select the Repair option.
   
6. Click Next.
7. Click Finish once the reinstallation is complete.
8. If prompted to do so, restart your computer.

 

If you don't have your MYOB software CD:

1. Close out of all programs on your computer. This includes disabling any anti-virus software.
2. Access the list of programs installed on your computer
   • In Windows 8: Right-click in the screen's bottom-left corner and choose Programs and Features.
   • In Windows 7/Vista: Click the Windows Start button and choose Control Panel then choose Programs and Features.
   • In Windows XP: Click the Windows Start button and choose Add/Remove Programs.
3. Click the MYOB software version to be repaired then click Change. In some Windows versions this may appear as Change/Uninstall. The Setup window will be displayed.
4. Select the Repair option.
   
5. Click Next.
6. Click Finish once the reinstallation is complete.
7. If prompted to do so, restart your computer.

[Australia only]

Note: After reinstalling your software, you can copy your customised information from the old (renamed) program folder as described in our support note Copying customised forms, letters, and BASlink information - Windows.

[New Zealand only]

Note: After reinstalling your software, you can copy your customised information from the old (renamed) program folder as described in our support note Copying customised forms and letters.

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Reinstalling your software

The following instructions assume that you have already uninstalled your software as described above. Complete installation instructions are provided with your software CD (if you have one) or available in the Release Notes or Update Instructions that accompanied the download file (if you downloaded your software).

Notes:

• It is recommended that the user performing the following steps has Windows administrator privileges on the computer where the software is being installed.
• AccountRight v19 and earlier: Before completing the steps below, rename your MYOB program folder in Windows Explorer (or My Computer). Locate the program folder, such as C:Premier19, right-click the folder and choose Rename. Then specify a new name, such as OLD_Premier19.

 

If you have your MYOB software CD:

1. Close out of all programs on your computer. This includes disabling any anti-virus software.
2. Place the MYOB software CD into the disc drive. If the installation window does not automatically display:
   1. Simultaneously press the Windows and E keys on your keyboard to display My Computer (or Computer).
   2. Double-click your CD-ROM drive (usually the D: drive).
   3. Locate the file named autorun.exe and double-click it.
3. Click Install. The system requirements window is displayed.
4. Click Install Now and follow the prompts to install your software.
5. Click Finish once the reinstallation is complete. The system should automatically restart. If it doesn't it is recommended you restart your computer.

 

If you have downloaded your software or don't have your MYOB software CD:

Notes:

• To obtain a replacement CD (if required), call MYOB Customer Service on

  [Australia only]

  1300 555 151

  [New Zealand only]

  0800 60 69 62 . Please note there is a fee for providing replacement CDs.
• If you have a current support subscription, you can download your software from my.MYOB as described in our support note Downloading updates from my.MYOB.
• Depending on the software you're installing, some of the steps below may not be applicable.

1. Close out of all programs on your computer. This includes temporarily disabling anti-virus software.
2. Double-click the downloaded install file. The installation will begin.
3. Click Install. The system requirements window is displayed.
4. Click Install Now and follow the prompts to install your software.
5. Click Finish once the reinstallation is complete. The system should automatically restart. If it doesn't it is recommended you restart your computer

[Australia only]

Note: After reinstalling your software, you can copy your customised information from the old (renamed) program folder as described in our support note Copying customised forms, letters, and BASlink information.

[New Zealand only]

Note: After reinstalling your software, you can copy your customised information from the old (renamed) program folder as described in our support note Copying customised forms and letters.

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Modifying your software

If the Setup window displays for your software version (when attempting to uninstall or repair as described above), the Modify option will be available. This option allows you to add or remove components of the software. Once you select this option and click Next, and the Select Components window is displayed where you can select the software components you want to add or remove. Note that the components you selected when you first installed the software will already be selected. Select or deselect the components you want to add or remove from your software installation then click Next.

Once complete, restart your computer.

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