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- Created by admin, last modified by BrianQ on May 24, 2017
https://help.myob.com/wiki/x/Mgic
ANSWER ID:10201, 10913
This error can occur when emailing from AccountEdge or running a report.
Depending on when this error is occurring for you, a solution is provided below.
If the error occurs when emailing
If you're receiving this error when emailing from AccountEdge, make sure you have Microsoft Outlook or Mac Mail installed on your computer and set as your default email program.
This error can also be caused by:
| Cause | Details |
|---|---|
| Security software | Antivirus, firewall and other security software or settings may prevent AccountEdge from communicating with Microsoft Outlook or Mac Mail to send your emails. Try temporarily disabling your security programs and see if they are the cause. |
| Access to temporary files denied | The Email attachments folder on your MAC might have old temporary files in it which are preventing the document from being created and emailed. See below for instructions on fixing this. |
To clear the Email attachments folder
- Using Finder, navigate to the Email attachments folder in the following location (where XX refers to your AccountEdge version, such as AccountEdge 11 or AccountEdge NE 9):
- In AccountEdge v11.5 and earlier: Applications/MYOB AccountEdge XX/Email attachments
- In AccountEdge Pro/Network Edition v12 and later: Documents/AccountEdge Pro vXX AU (or NZ)/Email attachments
- In AccountEdge Basic v1 and later: Documents/AccountEdge Basic vX AU (or NZ)/Email attachments
- Open the Email attachments folder.
- Delete the contents of the Email attachments folder.
- Set the permissions on the Email attachments folder:
- Right-click (or Ctrl+click) the Email attachments folder and choose Get Info.
- Set all users/groups to Read & Write.
If the error occurs when printing a report
Ownership & Permissions
If the user that is logged in does not have Read & Write access to the AccountEdge application it may cause access issues.
- Using Finder, navigate to the AccountEdge application or folder located in the Applications folder.
- Set the permissions on the AccountEdge application or folder:
- Right-click (or Ctrl+click) the AccountEdge application or folder and choose Get Info.
- Set all users/groups to Read & Write.
