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This support note helps troubleshoot some common installation issues.
|I'm getting an error when installing|
See these support notes about specific error messages:
|I need to download the AccountRight installation file|
If you have AccountRight support you can download AccountRight from my.MYOB.
If you don't have AccountRight support but you purchased AccountRight, call us and we'll email you a download link.
Australia: call 1300 555 123
New Zealand: Call 0508 328 n283
|Nothing happens when I insert the AccountRight CD|
You can install AccountRight by double-clicking the setup.exe file located on the installation CD.
To do this:
|I need to install AccountRight (via CD) across a network but not all computers have a CD drive|
If you're unable to download AccountRight from my.MYOB, you can install your software by using the CD drive on another computer in the network.
First, make sure the CD Rom drive is shared as follows:
Windows Vista and later
On the computer without a CD Rom drive, go to your network list and select the machine with the CD Rom drive (you should see a folder representing the shared CD drive), for example it might be named 'D'. If you open this folder, you will be able to access the setup.exe file. Double-click on this file to install the file across the network from the CD on one machine to your desired destination on the other machine.
|Unable to uninstall or reinstall AccountRight|
Some installation issues can be resolved by running a "Fix it" utility provided by Microsoft. This tool, freely available from the Microsoft website, diagnoses problems that can prevent installing and uninstalling programs on your computer. This tool also assists with programs that will not uninstall correctly and programs blocking installation of new programs.
Click this link to access Fix it utility: http://support.microsoft.com/mats/Program_Install_and_Uninstall
As this utility is provided by a third party (Microsoft), MYOB can't provide assistance with its use.