Error

Solution

This error occurs if a required Windows file is missing from your computer, which can occur when software is removed or upgraded. We've provided a tool and instructions to replace the missing file.

Complete the following steps on the computer which is sending your emails:

1. Right-click the following link and choose to save the file to your Desktop: MAPI Fixit Tool.
2. Double-click the downloaded ZIP file to open it. You'll see it contains a single file called CheckMAPI.VBS
   
3. Double-click the file CheckMAPI.VBS to open the tool.
4. Follow the on-screen prompts to run the tool and fix your issue.

If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings.

This error can occur if your email program isn't compatible with AccountRight.

If your email program is compatible, you can fix this error by uninstalling and reinstalling AccountRight.

This is an Outlook security warning which means Outlook incorrectly thinks the email is suspicious. You know the email isn't suspicious, so it's fine to click Allow to send it.

To prevent this warning you have 2 options:

• Repair Microsoft Outlook to ensure it works smoothly with AccountRight. This is the preferred solution which will permanently fix the issue without affecting the security of Microsoft Outlook. You might need help from an IT person to complete the repair. See this Microsoft support article for more info.
• Change a security preference in Microsoft Outlook as described below. This is a temporary solution which should only be undertaken if you have up-to-date antivirus software on your computer. This Outlook security setting is intended to prevent malicious and unauthorised access to Outlook, so you should discuss the implications of changing it with an IT person.

To change the preference in Outlook 2010 or later

1. Close Microsoft Outlook.
2. Simultaneously hold down the Shift key on your keyboard and right-click the Outlook icon (or shortcut) and choose Run as administrator.
3. In Microsoft Outlook go to the File menu and choose Options.
4. Click Trust Centre, then click Trust Centre Settings.
5. Click Programmatic Access. This will display 3 options.
6. Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
7. Click OK.

To change the preference in Outlook 2007

1. In Microsoft Outlook go to the Tools menu and choose Trust Centre.
2. Click Trust Centre Settings.
3. Click Programmatic Access. This will display 3 options.
4. Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
5. Click OK.

This error can be fixed by changing the properties of your AccountRight v19 shortcut (the icon you click to start AccountRight):

1. Close AccountRight.
2. Right-click the AccountRight shortcut and choose Properties.
3. Take note of the Target as shown in this example:
   
4. Change the Target by adding the following at the start (you can copy this and paste it in front of your existing Target):
   C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start
   
   Example: If your Target is C:\Plus19\Myob.exe change it to: C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start C:\Plus19\Myob.exe"
5. Click OK.

This error can be caused by a temporary PDF file on your computer which is preventing the document from being created and emailed. See Error: "I/O Error in Routine" when emailing for more information.

Security software might be interfering with the email being sent from AccountRight to Outlook. Try temporarily disabling security software (antivirus, firewall, etc.) to see if this identifies the program which might be interfering. You might need help from an IT person to resolve this issue.

As a temporary workaround, you can re-send the email from Outlook's Outbox or Sent Items folder, or save the document as a PDF file and use Outlook to attach it to an email. To save a document as a PDF file from AccountRight, display the document then click Send To and choose PDF.

Open the transaction and change the Delivery Status to Already Printed or Sent. If you have lots of emails waiting that you don't want to send, disconnect your computer from the internet, "send" the emails from AccountRight, then delete them from the Outbox in Outlook. You can then reconnect your computer to the internet.

Make sure the customer or supplier's card isn't set to Inactive (check on the Profile Tab of their card).

Be aware that customer statements can't be emailed if the customers outstanding balance is zero. Similarly, supplier remittance advices can't be emailed if the supplier accounts payable balance is zero.

If Outlook is set up to compose emails in Rich Text Format, Outlook will sometimes attach a file called "Winmail.dat" to your emails. To stop this, ensure Outlook is set up to compose emails in HTML or Plain Text. This setting is usually under the Mail settings in Outlook.

In Outlook 2010 and later: File > Options > Mail > Compose messages

In Outlook 2007: Tools > Options > Mail Format > Message Format