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https://help.myob.com/wiki/x/VYei
ANSWER ID:493
What is an MYOB Account?
An MYOB Account is an account used to log in to both your MYOB Atlas website, and my.MYOB.
Want to know more about MYOB Accounts? Check out our FAQs below.
What is my.MYOB?
my.MYOB (Australia | New Zealand) is a portal that provides an easy, secure way for you to interact with MYOB. It's where you go to:
- upgrade or downgrade your MYOB Atlas plan
- manage your MYOB Atlas billing information, credit card details and invoices
- manage your MYOB Atlas account information
- manage any other MYOB products you may have.
You'll use your MYOB Account to log into my.MYOB.
Want to know more about my.MYOB? Check out our FAQs below.
FAQs
For information about logging in to your MYOB Atlas website, see Logging in to your MYOB Atlas website.
We'll create an MYOB Account for you, then send you an email with your account details plus instructions on how to log in to my.MYOB for the first time and set your password.
What if I've already got an MYOB Account?
You may already have an MYOB Account if you use other MYOB products, or if you've signed up to the Community Forum. In these cases, you can use your existing MYOB Account to access and manage your MYOB Atlas account. After you sign up to MYOB Atlas, you'll find your subscription listed under My Products in my.MYOB.
How do I log in to my.MYOB?
Go to my.MYOB and log in using your MYOB Account. (If you've forgotten your account details, check the email we sent you—the email address listed in it is your username.) Then, click Log in.
Why can't I log in to my.MYOB?
If you can't log in to my.MYOB, it may be because:
you've only just signed up and your account isn't active yet
you're no longer a registered user of MYOB Atlas or other MYOB products
you've entered the wrong password (after 3 incorrect attempts your account will be locked for 20-40 minutes)
How do I update my MYOB Atlas contact or account information?
Go to my.MYOB and log in using your MYOB Account. (If you've forgotten your account details, check the email we sent you—the email address listed in it is your username.) Then, go to My Account, select My Details or My Business Details and make and save your changes.
Who can access my MYOB Atlas account details via my.MYOB?
The MYOB Atlas website owner is the only one who can access my.MYOB and make changes to the account. Other users can view the account details within MYOB Atlas but can't access my.MYOB to make changes.
Can I manage my account details in MYOB Atlas instead of in my.MYOB?
No. You can still go to the My account page of your MYOB Atlas website as usual, but we'll direct you from there to my.MYOB.