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https://help.myob.com/wiki/x/TYui
ANSWER ID:115
Getting online
Getting started with your website (full article)
Do I need a domain name to set up a website?
What is web hosting, and what does it mean for my MYOB Atlas website?
Web hosting refers to a service in which your website is hosted on the internet for you. Usually when you set up a website you need to pay a service provider for web hosting, so that your site is uploaded to their server and made accessible to the public.
In MYOB Atlas, web hosting is included with your website, which means you don't need to organise it separately.
Can I change my temporary domain name (or subdomain name)?
No, you can't change the temporary domain name (or subdomain name) that you receive when you set up your website.
However, this temporary domain name is just to get you started with your website. If you don't want to use it to access your website, you can register a domain name, and then make sure it's set as your primary domain name. Or, if you've registered domain names with a registrar other than MYOB, link these domain names to your website, and then set one of these as your primary domain name.
Can I edit the details I entered in the setup wizard?
Logging in to your MYOB Atlas website (full article)
Can I log in with an account other than my MYOB Account?
How do I know if I'm logged in to my website?
How do I retrieve or reset the password for my MYOB Account?
How do I change my login account or password for accounts other than my MYOB Account?
I'm having trouble logging in using my Facebook account.
If you're having trouble logging into your website using your Facebook account, try removing the MYOB Atlas app from your Facebook account. For more information, see Facebook's help article How do I remove or delete an app from my account?
Once you've done this, try logging into your website again using your Facebook account.
Finding your way around your website (full article)
When I hover my cursor over a cog, nothing appears.
Will the Settings pages appear on my public website?
How do I know if I'm logged into my website?
Why can't I see the Tell the world link in the Things to do toolbar?
About domain names (web addresses) and extensions (full article)
What is my primary domain name?
As a domain licence owner, what are my rights and responsibilities?
What if I need DNS management for my domain name?
At some point you may need DNS management for your domain name. MYOB Atlas does not offer DNS management, so you have two options:
- Get MYOB Atlas to transfer your domain name to Uber for $40—just complete the Domain name enquiry form asking us to do so, then send it.
- Transfer your domain name to a 3rd party registrar of your choice—just follow the instructions in Transferring domain names to another registrar.
Registering domain names (full article)
What is a domain name registrar?
Why do I need my ABN to register a .com.au or .net.au domain name?
What do I need to know about domain name eligibility?
It's legally required for you to confirm that your business is eligible to register your chosen domain names. There are a couple of things you need to confirm.
First, you need to confirm how the domain name is connected to your business. The domain name can be either:
- an exact match, abbreviation or acronym of your company or trading name, organisation or association name, or trademark, or
- otherwise closely and substantially connected to your organisation or activities undertaken by your organisation.
You also need to confirm that your business conforms to one of the following types:
- Company
- Commercial statutory body
- Industry body
- Partnership
- Sole trader
- Registered business
For more information, see auDA's Domain name eligibility and allocation policy rules.
How long does it take to register a domain name?
It may take up to 24 hours for a domain name to be registered. After this time, you'll be able to use it to access your MYOB Atlas website.
To check the status of your domain name registration, click My domain names in the Settings toolbar, then check the status next to the domain name in the Domain names purchased through MYOB section. If it shows 'Pending registration', the registration is still being processed.
Do I own my .com.au domain name?
How many domain names can I purchase?
Where can I find my domain name's expiry date?
How long can I register domain names for?
The length of time you can register a domain name for depends on the domain name extension, or variant.
- Top-level domain names (such as .com, .org and .net) can be registered for a period of 1, 2, 3, 5 or 10 years.
- Second-level domain names (such as .com.au and .net.au) can only be registered for a period of 2 years.
You can renew your domain names at the end of each registration period.
How much will it cost me to renew my domain names?
How do I know if there's a problem registering or paying for my domain names?
How do I change the registrant email address for my domain name?
The registrant email address for your domain name is the address that your domain name registrar (the company who you registered your domain name through) uses to contact you, the registrant. If your domain name is registered with MYOB Atlas, your registrant email address will be the same as your account email address (that is, the address MYOB Atlas uses for all communications with you).
To update this email address, click My account on the Settings menu, then click Edit account information in the Account information section. You can then update the address in the Email address field.
This will update both your registrant email address (for any domain names registered with MYOB Atlas) and your MYOB Atlas account email address.
As a domain licence owner, what are my rights and responsibilities?
Telling your story
Publishing your website information (full article)
Why is 'Don't display anything' selected in the Preferred contact method section?
Publishing your business and contact information (full article)
How does the 'Get vCard' link work?
Can I hide my business and contact information from visitors?
Adding your logo and banner (full article)
What is the maximum size logo or banner I can upload?
Logo images can be up to 162 pixels wide and 90 pixels high.
The maximum size for banner images depends on your chosen theme. For more information, see How will my logo and banner look with my chosen theme?
Logo and banner images larger than the maximum size will be resized to fit.
Can I display both a logo and a banner on my website?
Why can't I upload my logo or banner image?
You may be unable to upload your logo or banner image if:
- the file format is not supported (you can only upload JPG, GIF and PNG files),
- the image is larger than 15MB, or
- the file is corrupted.
Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Save.
Why can't I see the Add a logo link in the Things to do toolbar?
Choosing a website theme (full article)
What does it cost me to use themes with my MYOB Atlas website?
Why can't I access the layout or colour palette I want?
Why isn't my chosen theme appearing on my website?
Displaying your location in a Google Map (full article)
Why can't I use a PO Box address as my Find us address?
Can I hide the 'Find us' section and Google Map from visitors?
Adding or editing your opening hours (full article)
Can I hide my opening hours from my visitors?
Adding news (full article)
Can I rename the News section?
Why can't I see the News link on the public menu?
How many news items can I display on my homepage?
How many news items can I display on my News page?
Can I post news to and from my Facebook business page instead of my personal one?
Yes, you can. When you post a news item from within your MYOB Alas website, just make sure that in the Share this news item section, you select your Facebook business page and deselect your personal one. And in the Gather news items from section of the News settings page, do the same.
How do I delete Facebook, Twitter or LinkedIn news items from my website?
Creating a gallery and adding gallery items (full article)
How do I change the default Sort by option?
How do I change the default display order of my gallery items?
How many item categories can I create?
What size will my item image be?
The size of the image depends on how you view the gallery item. You can view gallery items in List, Grid or Jumbo view. When you click an item in each of these views, a detailed view of the item appears. Image sizes are as follows:
- List view: 90 x 90 pixels
- Grid view: 202 x 202 pixels
- Jumbo view: 462 x 462 pixels
Detailed view: the width is 470 pixels and the height varies depending on the original image size.
If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this. When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.
Why can't I upload my item image?
You may be unable to upload your item image if:
- the file format is not supported (you can only upload JPG, GIF and PNG files),
- the image is larger than 15MB, or
- the file is corrupted.
Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.
What happens if a visitor asks a question about one of my gallery items?
If a visitor uses the Ask a question form to ask a question about a gallery item, you'll receive an email with details of the visitor and the question they submitted. This will be send to the email address you've listed as your account email address. You can find this address by clicking My account in the Settings menu, and checking the Account email field in the Account information section.
If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.
Can I hide my gallery from visitors?
What if I don't want to sell an item any more (say, if I run out of stock)?
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.
If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.
Why isn't my item showing up in Google Shopping?
If you've enabled a shopping cart on your website (which also involves adding a PayPal account) and selected the Make item available for purchase option for an item, it should appear in Google Shopping. If your item isn't showing up, make sure that:
- you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
- your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).
Sharing files with your customers (full article)
How many files can I upload?
What types of files can I upload?
Why can't I upload my file?
Adding or editing external links (full article)
How many links can I add?
How do I change the default display order of my links?
Can I add a link to my YouTube video?
Can I hide my links from my visitors?
What's the difference between the large cog ( ) and the small cogs ()?
Subscribing your customers (full article)
Can I hide the 'Keep me updated' section from visitors?
Can I track the web traffic to my subscription form?
Yes. You can track the web traffic to your subscription form by integrating your Google Analytics or your Google AdWords account (or both) with your website. By integrating your:
- Google Analytics account, you can track visitors and get a overview of how they're interacting with your website. This means you'll be able to see how many visitors have accessed your subscription form. For more information, see Integrating your Google Analytics account.
Note: Google Analytics won't be able to show you the details your visitors enter in the subscription form. To see these details, you'll need to download and view the CSV file. For more information, see Sending newsletters to your customers. - Google AdWords account, you can advertise your business on Google, and use Conversion Tracking to track visitors who click on your ads and complete specific actions on your website. This means you can track visitors who click on your ad, then submit the Keep me updated form. For more information, see Integrating your Google AdWords account.
What if a customer wants to unsubscribe?
If a customer wants to unsubscribe, you'll need to handle the process outside of MYOB Atlas. For example, you may need to remove the customer's details from your email address book or any newsletter mailing lists you've created, and let the client know that you've done so. You'll also need to make sure that next time you download the CSV file of contact details from your website, you don't inadvertently resubscribe the customer.
Remember, under the Spam Act 2003, you must:
- Ensure that a functional unsubscribe facility is included in all your commercial electronic messages.
- Deal with unsubscribe requests promptly.
For more information, see Understanding Spam and Spam Act 2003: A practical guide for business.
Setting visibility options for your website content (full article)
Can I show any feature on a separate, dedicated page?
If I hide a feature, will my existing content be deleted?
If I hide a feature, will it leave a blank section on my homepage?
Being found
Linking domain names to your website (full article)
Do I have to link my existing domain names to my MYOB Atlas website?
Can I link a domain name that I don't own?
What is a domain name registrar?
How do I find out which company is managing my domain names?
To find out who is managing your domain names, you can do a whois search.
To do this, do a Google search for the term 'whois search'. You'll find numerous websites that allow you to search the whois records for your domain names. The whois records will include details about the company who manages your domain names.
Does my domain name management company need to add both values for the A record?
How do I unlink a domain name?
To unlink a domain name that you've linked to your website, click My account in the Settings toolbar, and then click Manage domain names in the Domain names section. In the Linked domain names section of the My domain names page, click Unlink next to the domain name that you want to unlink. The domain name will be unlinked from your website immediately.
Note that you should contact the company who manages your domain name to update the DNS (Domain Name Server) settings for your domain name.
As a domain name licence owner, what are my rights and responsibilities?
Setting your website's primary domain name (full article)
What's the difference between my primary domain name and secondary domain names?
Your primary domain name is the domain name that all of your other domain names redirect to.
For example, let's say your primary domain name is bluebowlhomewares.com.au, and your secondary domain name is bluebowlhomewares.myob.net. If visitors enter bluebowlhomewares.myob.net in the address bar of their web browser, they'll be taken to your MYOB Atlas website. Once your website loads, the domain name they'll see in the address bar will be bluebowlhomewares.com.au.
How do I know which domain name is my primary domain name?
It's been 24 hours and my new primary domain name still isn't active.
As a domain licence owner, what are my rights and responsibilities?
Setting up email forwarding (full article)
What does it cost to use MYOB Atlas' email forwarding feature?
How do I edit or delete an email address?
To edit or delete an email address you've set up to use email forwarding with, click Email forwarding in the Settings menu. In the Email addresses section at the bottom of the Email forwarding page, click Edit or Delete next to the email address you want to edit or delete.
How and why would I make an email address inactive?
You may need to make one or more of your email addresses inactive if you choose to downgrade your MYOB Atlas plan. In this case, the number of active email addresses you're allowed will decrease. Before you downgrade you'll be asked to make sure that the addresses you want to keep are active, and all others are set as inactive.
To make an email address inactive, click Email forwarding in the Settings menu, and click the Edit link next to the email address you want make inactive. On the Edit email address page, deselect the Make this email address active option. Once you're finished, click Update.
How do I know if my new email address is working?
In the Email addresses list at the bottom of the Email forwarding page, you can see the time and date of the last email forwarded for each of your email addresses.
If you think your email address might not be working, try sending a test email to it and checking whether this time and date is updated. If you don't receive the test email, check that you've entered the correct email address to forward to, and that the email hasn't been sent to your Spam folder.
Note: Make sure you send your test email from a different address to the one that will be receiving forwards. This is because some email providers aren't able to forward emails to the same address that they've been sent from.
How do I find out which company is managing my domain names?
To find out who is managing your domain names, you can do a WHOIS search.
To do this, do a Google search for the term 'WHOIS search'. You'll find numerous websites that allow you to search the WHOIS records for your domain names. The WHOIS records will include details about the company who manages your domain names.
Linking social network accounts to your website (full article)
Can I link two Facebook, Twitter or LinkedIn accounts to my website?
Can I link my Facebook business page to my website?
I've claimed my free domain name, so why can I still not see the Tell the world link?
Integrating Google tools with your website (full article)
What web address should I use when I create a profile in my Google Analytics account?
You need to use your MYOB Atlas website's primary domain name as your web address.
You can find your primary domain name by clicking the My account link in the Settings toolbar, and then clicking Manage domain names in the Domain names section. Your primary domain name is listed in the Primary domain name section.
How do I verify that my Google Analytics tracking code was implemented correctly?
You can verify that your tracking code was implemented correctly by checking your page's source code. For more information, see Checking Browser Source Code for Analytics Tracking Code.
Note that you'll need to log out of your website before you view your page's source code to confirm that the tracking code is on the correct page—the code does not appear in your source code while you're logged in.
How do I know whether Google Analytics has detected the tracking code on my website?
How do I verify that my Google AdWords conversion tracking code was implemented correctly?
There are three options for verifying that your conversion tracking code was implemented correctly. For more information, see What can I do to verify that the conversion was implemented correctly?
Note that you'll need to log out of your website before you view your page's source code to confirm that the conversion tracking code is on the correct page—the code does not appear in your source code while you're logged in.
Selling and getting paid online
Selling your products and services online (full article)
What does it cost me to sell online through my MYOB Atlas website?
MYOB Atlas is free for the first 12 months. In the second year, you have the option of renewing at $5 per month, pay as you go. Or, you can upgrade to MYOB Atlas 10 or 15 and get access to extra features such as the ability to sell online and get paid securely with PayPal. For more detailed pricing information, see What does MYOB Atlas cost?
My company is set up as a trust. Can I sell online through my MYOB Atlas website?
PayPal does not permit trust entities to open a PayPal account of any kind. Unfortunately this means that you cannot create a PayPal account with the ABN that you used to create your MYOB Atlas website. See PayPal's Acceptable Use Policy for more details and read their User Agreement for full details regarding eligibility when opening a PayPal account.
What if I don't want to sell an item any more (say, if I run out of stock)?
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.
If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.
Why isn't my item showing up in Google Shopping?
If you've enabled a shopping cart on your website (which also involves adding a PayPal account) and selected the Make item available for purchase option for an item, it should appear in Google Shopping. If your item isn't showing up, make sure that:
- you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
- your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).
Linking a PayPal account to your website (full article)
My company is set up as a trust. Can I sell online through my MYOB Atlas website?
PayPal does not permit trust entities to open a PayPal account of any kind. Unfortunately this means that you cannot create a PayPal account with the ABN that you used to create your MYOB Atlas website. See PayPal's Acceptable Use Policy for more details and read their User Agreement for full details regarding eligibility when opening a PayPal account.
Creating a gallery and adding gallery items (full article)
How do I change the default Sort by option?
How do I change the default display order of my gallery items?
How many item categories can I create?
What size will my item image be?
The size of the image depends on how you view the gallery item. You can view gallery items in List, Grid or Jumbo view. When you click an item in each of these views, a detailed view of the item appears. Image sizes are as follows:
- List view: 90 x 90 pixels
- Grid view: 202 x 202 pixels
- Jumbo view: 462 x 462 pixels
- Detailed view: the width is 470 pixels and the height varies depending on the original image size. If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this.
When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.
Why can't I upload my item image?
You may be unable to upload your item image if:
- the file format is not supported (you can only upload JPG, GIF and PNG files),
- the image is larger than 15MB, or
- the file is corrupted.
Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.
What happens if a visitor asks a question about one of my gallery items?
If a visitor uses the Ask a question form to ask a question about a gallery item, you'll receive an email with details of the visitor and the question they submitted. This will be send to the email address you've listed as your account email address.You can find this address by clicking My account in the Settings menu, and checking the Account email field in the Account information section.
If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.
Can I hide my gallery from visitors?
What if I don't want to sell an item any more (say, if I run out of stock)?
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.
If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.
Why isn't my item showing up in Google Shopping?
If you've enabled a shopping cart on your website (which also involves adding a PayPal account) and selected the Make item available for purchase option for an item, it should appear in Google Shopping. If your item isn't showing up, make sure that:
- you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
- your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).
Getting paid online (full article)
What does it cost me to get paid through my MYOB Atlas website?
MYOB Atlas is free for the first 12 months with Getting Aussie Business Online.
In the second year, you have the option of renewing at $5 per month, pay as you go. Or, you can upgrade to MYOB Atlas 10 or 15 and get access to extra features such as the ability to sell online and get paid securely with PayPal. For more detailed pricing information, see What does MYOB Atlas cost?