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https://help.myob.com/wiki/x/JZii
ANSWER ID:30840
You may experience a system error such as Error: "1976/Cannot resolve backlink" or Error: "114/Index does not match the table". Or perhaps you can't open your Payroll software.
These issues can occur if Payroll didn't shut down correctly. This may be due to a power failure or a system crash which required the user to restart the computer or use Task Manager (Ctrl-Alt-Delete) to end the task.
Payroll data can become corrupt if the system is interrupted while it is writing information to the Payroll files or if the system is not allowed to shut down properly.
When Payroll opens, the software runs a check on all Payroll folders. If one of those folders contains corrupt data it may prevent the software from starting properly.
In this case the corrupt data will need to be removed in order for Payroll to be started and a backup restored.
- Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer or Windows Explorer window appears.
- Browse to the location where you store your payroll data, this will be either: C:\Program Files\MYOB\Payroll\Data or C:\Users\Public\Data\MYOB\Payroll Note: If you run more than one payroll, you will have a folder for each one. These are typically named Payroll 1, Payroll 2, etc.
- Remove the payroll that was open when the crash occurred - Right-click the applicable Payroll folder, for example Payroll 1, and choose Cut. - Right-click your Desktop and choose Paste.
- If your payroll data is held in the Program Files folder, double-click the Data folder located in the location highlighted above. Alternatively, if your payroll data is held in the Users folder, double-click the Payroll folder located in the location highlighted above.
- Within this folder you will see three files named CADATA with various extensions. Right-click and choose Delete for each of these three files.
- Also within this folder you will see three files named PAYROLLS with various extensions. If you're using MYOB Accountants Office, leave the file PAYROLLS.DBF but right-click the other 2 and choose Cut, then right-click the Desktop and choose Paste. If you're not using MYOB Accountants Office, you can remove all 3 PAYROLLS files by cutting and pasting to the Desktop.
- Close File Explorer/Windows Explorer.
- Open MYOB Payroll and choose to Create a new Payroll.
- In the Company Name field, enter anything, for example "abc" then click OK and then OK again through the Payroll Options window.
- Click Cancel at the Activate your Payroll data file window, then click OK.
- Go to the File menu and choose Restore.
- Browse to locate the required payroll backup file.
- Click to highlight the required backup file then click OK and then OK again through the WARNING window.
- Click OK to the Restore completed message. You are now ready to continue using Payroll. Your data is as it was when you made the backup.
- After successfully restoring your Payroll data file, you can delete the files you pasted onto your Desktop earlier in this support note.