In MYOB Essentials, supplier returns include goods returned, services not used or received, or debits given for bill overpayments.

• First, you need to create the return using the To create a supplier return procedure.
• Then, you need to either apply the return to an unpaid expense, or issue a refund. For more information see Processing supplier returns.
  Note that if you have no unpaid expenses from the supplier, and don’t want an immediate refund, you can create the return now and process it in the future, against the next expense from that supplier.

To create a supplier return  x

1. On the Expenses page, click Create return. The Return to page appears.
   A Return number is automatically generated, based on the last number used. If you want, you can change this number.

   Changing the numbering

   If you change the return number, you’ll change the automatic numbering. For example, if you change the number to SN000081, the next time you create a return, LiveAccounts will display the new return number as SN000082.

2. In the Supplier contact field, either enter the supplier’s name, or select the supplier from the list. The supplier’s address details appear in the field below.

   Date of issue

   The date in the Date of issue field is automatically generated.
3. From the Amounts are list, choose an option.
   • If you want the prices to include tax/GST, choose Tax/GST inclusive. Note that this is the default preference.
   • If you want the prices to exclude tax/GST, choose Tax/GST exclusive.

4. In the Item column of the list, either enter the number of the item you’re returning, or select it from the list.
   The item Description, Allocate to, Unit price and Tax rate/GST type fields appear, based on the details you entered when you created the item.
   The Qty and Total also appear. The default quantity is 1. You can change this in the Qty field.

   To remove an item from the list, click the delete icon ( ) to the right of the item line.
5. Repeat from step 4 for each item you’re returning. The totals are calculated at the bottom of the return:
   • Sub total—the total for the items added to the return
   • Tax/GST—the amount of tax/GST applied to the return
   • Total—the subtotal amount plus the tax/GST amount
   • Amount paid—the total of any return amount paid
   • Amount due—the total minus the amount paid.
6. If you want to add a note about the return, enter it the Notes field.
7. Check that all the information in the return is correct.
8. Click the Process return link at the top right of the return when finished. A message appears, asking if you want to record and process this return.
9. Click Yes. The Process supplier returns page appears, listing the details of this and any other outstanding supplier returns.
10. If you:
    • have an unpaid expense from this supplier which you can credit, go to To apply a return to an unpaid expense.
    • either have no unpaid expenses from this supplier, or want an immediate refund, go to To mark the return as a refund from a supplier.

To edit a supplier return  x

You can double-click returns to open them for editing.

1. In the expenses list, display supplier returns and debits by filtering the list by Returns.
2. Double-click the return you want to edit. The Return to page appears, showing the return details.
3. Make any changes to the return.
4. Click Save. The Return to page reappears.

To delete a supplier return  x

1. In the expenses list, display supplier returns and debits by filtering the list by Returns.
2. Double-click the return you want to delete. The Return to page appears, showing the return details.
3. Click the Delete link. A confirmation message appears.
4. Click Yes to delete the return. The Expenses page reappears.