- Created by admin, last modified by AdrianC on Apr 06, 2016
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This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/DQSy
ANSWER ID:9250
my.MYOB (Australia | New Zealand) is a portal that provides an easy, secure way for you to interact with MYOB for information about your software, customer support and service. It's also where you can download AccountRight and all available updates.
Thinking about upgrading?
Grab your AccountRight serial number and check your upgrade options.
To access my.MYOB, you'll need a current AccountRight support subscription. Also, when you register AccountRight or download a trial from us, you'll specify an email address and password which will become your my.MYOB login credentials.
To log in to my.MYOB:
- Open an internet web browser.
Go to the applicable address:
If you're in go to Australia http://my.myob.com.au New Zealand http://my.myob.co.nz - Log in using the email address and password you registered with us. If you're not sure of your password, click Forgot your password? and follow the prompts to reset your password.
Having issues accessing or using my.MYOB?
Contact the MYOB Customer Service Team (Australia | New Zealand).
Create a new folder on your computer where you can save downloaded files. This makes it easy to find and use these files after they're downloaded.
Once you're logged in to my.MYOB, go to the My Products menu and choose Downloads.
'Downloads' option not available?
You might not have a current support subscription. To check the support status for your product, go to the My Products menu and choose My Products.
- Select your MYOB product and all available downloads will be listed. Here's an example:
- Click the name of the file you want to download and choose to where you want to save it. If you created a specific folder for this, save the download there. If downloading a software installation file, we recommend you also download the update instructions.
- Once all downloads have been completed you can open the downloaded files as described below.
The downloaded file could be a .zip, .pdf, or .exe file type (you can tell from the name of the downloaded file, for example Update Instructions.pdf. Here's a description of these file types:
If the file is... | Then do this... |
.zip | .zip files are compressed files which contain one or more other files. Double-click the file to view its contents, or right-click and choose open with Windows Explorer (or File Explorer). You will need to extract the files from the .zip file to allow you to use them. Depending on the compression utility your computer uses (such as WinZip), the process for extracting files from a .zip file will vary. For more information refer to your Windows help documentation, or if you use a 3rd party compression utility (such as Winzip), refer to its help documentation |
| .pdf files are typically information documents, such as Upgrade Instructions, which open in a PDF reader such as Adobe Reader. Adobe Reader is free software and can be downloaded from the Adobe website. Double-click the downloaded .pdf file to open it. | |
| .exe | .exe files are installation files. To install your update, right-click the installation file and choose Run as administrator, then follow the on-screen prompts. Having trouble installing AccountRight? See Installation troubleshooting. |