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AccountRight Plus and Premier, Australia only

You can make super payments directly from AccountRight with Pay Super. Payments made using this service fully comply with SuperStream requirements and you can pay both APRA regulated and self managed super (SMSF) funds.

If you're not using the Pay Super service, you'll need to use the Pay Liabilities window to record your payments, then pay the funds manually.

 

To make superannuation payments

First, you need to record the payment.

  1. Go to the Payroll command centre and click Pay Superannuation. The Pay Superannuation window will appear.
  2. In the Pay From Account field, select the bank account from which you're paying.

    Chosen the wrong account?

    Your super payments will always be taken out of the bank account you nominated (and verified) when you set up Pay Super. But choosing the wrong account here will affect the accuracy of your data in AccountRight.

    If the payment hasn't been authorised yet, you can reverse it (open the Pay Super transaction then go to Edit > Reverse Pay Superannuation). You'll then need to re-record it with the correct account selected.

    If the payment has been authorised, you'll need to record a journal entry to debit the AccountRight account you nominated when you set up Pay Super, and credit the account which you incorrectly selected in the Pay Superannuation window.

  3. In the Payment Start Date and Payment End Date fields, select the date range for which you want to view payments.

    If you can't see super payments for your employees, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds. Check your super fund and employee details.

  4. In the Date field, enter the date that you are recording this transaction.

    This date is the journal date, not the date that the funds will be debited from your bank account. The payment will be processed on the day that you authorise the payment, even if a transaction date entered in this window is different.

  5. Click in the select column (   ) next to those payments you want to process, and click Record. A login window will appear.
  6. If you've been given access to record super payments, log in with your my.MYOB account details. The Authorise and process now? window will appear.

    Next, you need to authorise the payment.
  7. To authorise the payment right away, click Yes. The Pay Superannuation window will reappear, listing only the payments you chose to make. The payment status will be visible at the bottom left of the window.

    Don't want to authorise the payment right away? You can click No and do it later from the Manage Payments window.

  8. Click Authorise. The Authorise payment window will appear.
  9. If you've been given access to authorise super payments, log in with your my.MYOB account details and click Get code.
  10. An authorisation code will be sent by SMS to your mobile phone. Retrieve it, enter it in the Authorisation code field and click Authorise.

    It may take up to 20 minutes to receive the SMS, so make sure you give it enough time. Also make sure you're checking the same mobile number you registered with us when signing up for this service. Still haven't got the SMS after 20 minutes? Click Resend authorisation code to receive another one, or contact MYOB Support on 1300 555 931.

    The Success! message will appear and your payment has started being processed.

    If more than one authoriser needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again (repeat from step 7 in this procedure).

  11. Click OK to return to the Pay Superannuation window.
    Once you've recorded a payment, you can view its status or authorise it from the Manage  Payments window. 

  FAQs


When are superannuation payments due?

You are required to pay superannuation guarantee contributions at least quarterly. These contributions must be paid within 28 days of making the final contribution for the quarter.

Superannuation guaranteeCut-off date for superannuation guarantee contributions
1 July–30 September28 October
1 October–31 December28 January
1 January–31 March28 April
1 April–30 June28 July

To ensure the funds receive your payments in time, you should authorise the super payments in AccountRight by the 21st of the month in which they are due.

How do I change my payment limit, account details or authorisers?

To change your Pay Super details after you've signed up (including changing your limit or bank account and modifying who can authorise Pay Super payments), complete the Pay Super Change of Details Form and return it to paysuper@myob.com. We'll make the changes and let you know when it's done.

What is the status of my super payment?

Once you've recorded a payment, you can view its status or authorise it from the Manage Payments window. See Check the status of superannuation payments.

How long does it take for superannuation funds to receive payments?

It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team.

When will the superannuation payment be processed?

The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.

What can I do about negative superannuation payments?

Let's say an employee has a salary sacrifice super payment of $100, and a pay reversal has created a salary sacrifice super payment of -$150. The total of these payments is -$50, which can't be processed.

In this case, deselect both salary sacrifice super payments for this employee.

When the employee has another salary sacrifice payment of $100, select all three payments to be processed. The total of these payments is positive $50 so can be processed successfully.

  Troubleshooting


Why aren't my employees appearing in the Pay Superannuation window?

If an employee is not appearing in the Pay Superannuation window, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds. Check your super fund and employee details.

Why is a red X displaying against one of my super payments?

This means there's some missing or incorrect information in your company file for an employee or their superannuation fund.

Click anywhere in the line that contains the error icon (). Additional error icons will show what needs attention – hover your mouse over these for more details.

For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen.

See Check super fund and employee details for help updating these details.

Why am I getting a Tax File Number Invalid error?

If you see the Tax File Number Invalid message when making a super payment, it means the Tax File Number you have specified in the employee's card (in the Payroll Details tab > Tax section) doesn't meet the ATO's validation criteria.

If the Tax File Number in your employee's card is correct (as far as you're aware), the employee will need to contact the ATO to have this investigated.

Why am I getting an error about an invalid employee membership number?

If you're getting the error "You need to enter a valid employee membership number for this employee", check the membership number in the employee's card.

If you've confirmed the membership number is correct, check the super fund you've specified for the employee.

Some super funds have similar names, so it's possible the wrong one has been chosen. Here's an example of super funds with similar names...

There are ABN issues with an SMSF. How do I fix it?

If there's an issue with an SMSF fund that's been set up in AccountRight, you'll see this message:

"Payments can't be made to this employee's fund. Please verify the ABN with the employee. Deselect this payment to continue."

As SMSF funds can't be edited, you'll need to do the following before you can make a contribution to the fund:

  1. Create a new SMSF that has the correct ABN.
  2. Link the new SMSF fund to the employee.
  3. Delete the old SMSF fund from the Superannuation Funds List.
When I click Pay Superannuation I receive the error MYOB.Huxley.API.Huxley.ApplicationException?

When clicking on Pay Superannuation you receive the error MYOB.Huxley.API.HuxleyApplicationException. This occurs if your employee card is missing necessary information.

Check super fund and employee details as this this error can occur when the Superannuation Fund is not selected for one of your employees.

Why am I getting a "lock period" error when reversing a Pay Super transaction that isn't in a locked period?

Our experts are investigating an issue where the following error displays when reversing a Pay Super transaction, even if the transaction isn't within a locked period.

In the meantime, you'll need to turn off the lock period preference to be able to reverse the payment (Setup > Preferences > Security tab). After reversing the payment, you can turn the lock periods preference back on.