Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 8 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

AccountRight Plus and Premier, Australia only

You can authorise a Pay Super payment or check its status from the Manage Payments window.

To open the Manage Payments window, go to the Payroll command centre and click Manage Payments. Log in with your MYOB account details if you’re prompted to do so.

Authorise a payment

If you need to authorise a payment:

  1. Click the zoom arrow of a payment that shows the Pending Authorisation or Partially Authorised status.
  2. Review the payment details.
  3. Click Authorise to go ahead with the payment.
  4. Enter your MYOB account details and click Get code.
  5. Enter the authorisation code that is sent via SMS to your registered mobile phone number.
  6. Click Authorise and you're done.

    If more than one authoriser needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again, but this time the other authoriser will need to enter their details and the SMS code that'll be sent to their mobile phone.

Check the status of a payment

In the Manage Payments window, the Status column will display an updated status for each super payment you've made. These statuses include:

StatusDescription
Pending Authorisation
The payment has been recorded, but needs to be authorised before it can be processed.
Partially Authorised
The payment has been authorised by at least one Authoriser, but needs to be authorised by at least one more Authoriser before it can be processed. See the FAQs below for additional information.
Authorised
The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.
Funds Requested
The funds for this payment have been requested from your bank account.
Processing Payment
The funds for this payment have been withdrawn from your bank account, and are awaiting further processing.
Completed
The payment has been processed, and contributions are being paid into your employees' superannuation funds.
Withdrawal Failed
There was an error withdrawing funds from your bank account for this payment. This may be because there were insufficient funds, or the account has been closed. Once you have rectified this, you'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.
Still need help? Contact MYOB Support on 1300 555 931.
Payment Failed
There was an error making this payment. You'll need to reverse the payment in AccountRight, then contact MYOB Support on 1300 555 931.
Reversal Required
There was an error paying the contributions into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.

If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.

  FAQs


How long does it take for superannuation funds to receive payments?

It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team.

When will the superannuation payment be processed?

The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.

What can I do about a partially authorised payment?

If a payment has been partially authorised (where not all authorisers have given their approval), you have two options:

  • Reverse it: In the Manage Payments window, click the zoom arrow to open the payment, then go to the Edit menu and choose Reverse Pay Superannuation. The contributions that were part of this payment will reappear in the Pay Superannuation window so you can process them again.
  • Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised.
Can I delete transactions from the Manage Payments window?

You can't delete payments from the Manage Payments window, but you can reverse them.

  1. Click the zoom arrow to open the transaction.
  2. Go to the Edit menu and choose Reverse Pay Superannuation.
  3. Click OK to the confirmation message.