A 'setup failed' error with the code 0x800713ec - Asia can occur if there's one or more important Windows updates which need to be installed.

To check for Windows updates:

1. If your computer only allows users with administrator privileges to install updates, log into Windows as administrator.
2. Go to windowsupdate.microsoft.com and follow the instructions to check for updates.
3. If updates are available:
   1. Select all Important updates.
   2. Select any Optional updates which refer to .NET Framework.
   3. Click Install to install the selected updates.
4. Restart your computer. 

Still getting this error?

Try manually installing Windows update KB2919355. See this Microsoft support article for instructions.

If the error still persists, try manually installing Microsoft .NET Framework version 4.6.1. See this Microsoft support article for instructions.

A 'setup failed' error with the code 0x0800b0101 is caused by an expired certificate in an older AccountRight installer.

With an AccountRight subscription, you can download and install the latest AccountRight version by signing into my.MYOB.com.au (Australia) or my.MYOB.co.nz (New Zealand).

A 'setup failed' error with the code 0x080070642 can happen if the installation was interrupted accidentally or by another program. So start by trying the installation again.

If the error persists, uninstall your current AccountRight version (see the FAQ below) then try the installation again.

A 'setup failed' error with the code 0x080070643 means there's some Windows updates that need to be installed on your computer.

Here's what to do:

1. Click to check for available Windows updates.
2. Select all 'Important' updates.
3. Select all 'Optional' updates which refer to .NET Framework.
4. Install the selected updates.
5. If prompted, restart your computer.

You should now be able to install AccountRight.

If the error persists, download and install Microsoft SQL Server Compact 3.5 from the Microsoft support site. Installation instructions are also provided.

A setup failed error with the code 0x080070002 means there are some files or folders on your computer which couldn't be accessed during the installation.

This is how you can fix it:

1. Simultaneously press the Windows and R keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.
2. In ther Open field, type %localappdata% then click OK.
    
   A list of folders is displayed.
3. Right-click the folder called Package Cache and choose Properties.
   
4. Click the Security tab.
5. Click one of the entries in the box labelled Group or user names then click Edit.
6. Click Add.
7. In the white box (where the cursor is flashing), type SYSTEM then click Check Names.
   
8. Click OK.
   SYSTEM should now be listed as one of the entries in the box labelled Group or user names:
    
9. Click OK, then click OK again.

You should now be able to install AccountRight.

If you're getting a 'setup failed' error which isn't listed above, try the following:

1. Install all available Windows updates. See this Microsoft support article for information on installing updates.
2. After installing Windows updates, restart your computer.
3. Close all programs, including antivirus programs, and start the AccountRight installation again. When complete you can restart your antivirus program.