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This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/Cg_y
ANSWER ID:9199
This support note covers the steps required to restore or open a returned company file that has been worked on by MYOB's Data File Repair Team.
For more information on our data file repair services, check our website (Australia | New Zealand).
What should I do with my old company file?
Before you restore your returned company file you should rename your old file to make sure it's not accidentally mistaken for the returned one.
Don't delete your old company file as you might want to refer to it later.
- Simultaneously press the Windows
and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer or Windows Explorer window appears. Locate your existing company file. This should be stored in your AccountRight program folder. Here are the default program folder names and locations for AccountRight v19:
If you're using The AccountRight program folder will be here AccountRight Standard C:\Standard19 AccountRight Plus C:\Plus19 AccountRight Premier C:\Premier19 AccountRight Enterprise C:\Enterprise19
Double-click the AccountRight program folder to open it, then scroll through the files to locate your old company file.- Right-click the file to be renamed and choose Rename.
- Enter the new name (overwriting the existing name) then press the Enter key. Here's an example:
When your repaired company file is returned
Our data file repair team will rename the returned file based on the service performed. Here are some examples for a file named "Clearwtr"
Data File Repair service | Original File Name | Updated File name |
Serial Removal | Clearwtr | Snr - Clearwtr |
Password Reset | Clearwtr | Pwd - Clearwtr |
Data File Repair | Clearwtr | Repaired - Clearwtr |
Displaying file extensions
When viewing files on your computer, you can set a preference to ensure file extensions are displayed. A file extension is the 3 letters that appear after the dot in a file name. For example, the file extension for AccountRight v19 company files is .myo. Older company files might have a .prm or .dat file extension.
If the company file has been backed up, the file extension will be .zip.
To ensure your computer displays file extensions, complete the following:
- Open the Control Panel.
- In Windows 8 and later: Right-click the Windows Start button (in the bottom-left corner) and choose Control Panel.
- In Windows Vista and 7: Click the Windows Start button and choose Control Panel.
- Under View by (in the top-right corner), select Small icons.
- Click Folder Options (or File Explorer Options).
- Click the View tab.
- Under Advanced settings, deselect the option Hide extensions for known file types.
- Click OK.
Copying the repaired file to your computer
When your file is returned, you will need to save it to the folder on your computer where you normally store your company file, for example C:\Premier19.
For information on accessing your repaired company file when it is returned via File Transfer Protocol (FTP), see Data file repairs.
If you submitted your file on a CD, DVD, or USB drive, you can copy and paste the file using Windows Explorer.
- Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer or Windows Explorer window appears.
- Select the drive which contains the returned disc/removable media.
- Locate and the file to be copied.
- Right-click this file and choose Copy.
- Locate the destination folder on the left side of the File Explorer screen.
- Right-click this folder and choose Paste.
- If the file has been returned to you on a CD (or other removable media) make sure it is not 'Read Only':
- Select the company file on the CD.
- Go to the File menu and choose Properties (or right-click the company file and choose Properties).
- In the Properties window deselect the Read Only option then click Apply. You will now be able to open the company file in your software.
- If the file you copied is a .myo (or .prm or .dat) file you should be able to open it with your software as normal.
- If the file you copied is a .ZIP file you will need to restore the file using your software's Restore function. You can do this by opening the sample company file, Clearwater, then going to the File menu and choosing Restore.
- Specify where you want the restored company file to be stored, and rename the file as required. For more information on restoring company files, see the AccountRight help (Australia | New Zealand).