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This information applies to MYOB AccountRight version 19. For later versions, see our help centre.


 

 

ANSWER ID:9229

If you're getting an error when emailing or experiencing another issue, check below for a solution.

AccountRight v19 and Outlook 2016

In Australia, AccountRight v19.11.2 (and later) is compatible with Outlook 2016 (32-bit). In New Zealand you'll need AccountRight v19.8.1.

To check your current version, go to the Help menu and choose About AccountRight. To check for updates, go to the Help menu and choose Updates and then Check for Updates.

To learn more about managing software updates, see the AccountRight help (Australia | New Zealand).

Email errors

If you're getting this error...

Do this...

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Use the tool provided in the steps below to fix this error on the computer which is sending your emails:

  1. Right-click the following link and choose to save the file to your Desktop: MAPI Fixit Tool.
  2. Double-click the downloaded ZIP file to open it. You'll see it contains a single file called CheckMAPI.VBS
    Image
  3. Double-click the file CheckMAPI.VBS to open the tool.
    If this warning appears, click Yes, open this file.
  4. Follow the on-screen prompts to run the tool and fix your issue.

If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings.

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This error can occur if you're not using Microsoft Outlook 2007 - 2016 (32-bit) to send your emails.

If you are using Microsoft Outlook 2007 - 2016 (32-bit), you can fix this error by uninstalling and reinstalling AccountRight.

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This is an Outlook security warning which occurs when sending an email through a 3rd party program. You know the email is from AccountRight so it's fine to click Allow to send it.

To prevent this message try changing the preference in Microsoft Outlook as described below. This is a temporary solution which should only be undertaken if you have up-to-date antivirus software on your computer. This Outlook security setting is intended to prevent malicious and unauthorised access to Outlook, so you should discuss the implications of changing it with an IT person.

To change the preference in Outlook 2010 or later

  1. Close Microsoft Outlook.
  2. Simultaneously hold down the Shift key on your keyboard and right-click the Outlook icon (or shortcut) and choose Run as administrator.
  3. In Microsoft Outlook go to the File menu and choose Options.
  4. Click Trust Centre, then click Trust Centre Settings.
  5. Click Programmatic Access. This will display 3 options.
  6. Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
  7. Click OK.

To change the preference in Outlook 2007

  1. In Microsoft Outlook go to the Tools menu and choose Trust Centre.
  2. Click Trust Centre Settings.
  3. Click Programmatic Access. This will display 3 options.
  4. Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
  5. Click OK.
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This error can be fixed by changing the properties of your AccountRight v19 shortcut (the icon you click to start AccountRight):

  1. Close AccountRight.
  2. Right-click the AccountRight shortcut and choose Properties.
  3. Take note of the Target as shown in this example:
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  4. Change the Target by adding the following at the start (you can copy this and paste it in front of your existing Target):
    C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start

    Example: If your Target is C:\Plus19\Myob.exe change it to: C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start C:\Plus19\Myob.exe"
  5. Click OK.
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This error can be caused by a temporary PDF file on your computer which is preventing the document from being created and emailed. See Error: "I/O Error in Routine" when emailing for more information.

Other email issues
If this is your issue...Do this...
Pictures are missing from my emailed attachmentsSee Images not displaying in customised forms for more information.
Sent emails aren't appearing in my email program's Outbox or Sent Items folderMake sure Outlook is set as your default email program. See Setting your default email program or email address for more information. 
A field is missing from my emailed attachment, but shows if the document is printed.Customise the form and make the field slightly larger or reduce the size of the font in the field. See this support note for instructions.
PDFs are not being attached to my emails

Security software might be interfering with the email being sent from AccountRight to Outlook. Try temporarily disabling security software (antivirus, firewall, etc.) to see if this identifies the program which might be interfering. You might need help from an IT person to resolve this issue.

As a temporary workaround, you can re-send the email from Outlook's Outbox or Sent Items folder, or save the document as a PDF file and use Outlook to attach it to an email. To save a document as a PDF file from AccountRight, display the document then click Send To and choose PDF.

I want to remove emails waiting to be sent (without sending them)

Open the transaction and change the Delivery Status to Already Printed or Sent. If you have lots of emails waiting that you don't want to send, disconnect your computer from the internet, "send" the emails from AccountRight, then delete them from the Outbox in Outlook. You can then reconnect your computer to the internet.

I can't select a specific customer or supplier when emailing.

Make sure the customer or supplier's card isn't set to Inactive (check on the Profile Tab of their card).

Be aware that customer statements can't be emailed if the customers outstanding balance is zero. Similarly, supplier remittance advices can't be emailed if the supplier accounts payable balance is zero.

How do I set "To Be Emailed" as the default invoice delivery method for a customer?You can set the Invoice Delivery preference on the Selling Details tab of the customer's card.
Sent emails include an attachment called "Winmail.dat"

Using AccountRight v19.11.2 (Australia only)?

Sent emails might include an attachment called "Winmail.dat". We'll release an update soon which will address this issue. Until then, we've attached a file below to fix this issue. Right-click the attachment (MapiEX Disable.txt) and choose Save target as (or Save link as) and save the file in your AccountRight folder (e.g. C:\Premier19 or C:\Plus 19, etc.).

Attachment

MapiEX Disable.txt 

If you're not using AccountRight v19.11.2 and Outlook is set up to compose emails in Rich Text Format, Outlook will sometimes attach a file called "Winmail.dat" to your emails. To stop this, ensure Outlook is set up to compose emails in HTML or Plain Text. This setting is usually under the Mail settings in Outlook.

In Outlook 2010 and later: File > Options > Mail > Compose messages

In Outlook 2007: Tools > Options > Mail Format > Message Format

Emails are being sent from the wrong email addressMake sure your preferred email address is set as the default in Outlook. See Setting your default email program or email address for more information. 

Still having trouble?

Check the community forum for a solution or contact us.

  FAQs


Which email programs can I use to send emails?

AccountRight v19 works with Microsoft Outlook. If you usually send emails via a web email service, such as Gmail, you can most likely access and send emails from Microsoft Outlook via IMAP or POP.

You'll need to refer to your email provider's instructions on how to access and send your emails from Outlook, but here's some information that might help you out: