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  • Error: "Cannot load "MAPI32.dll"" when emailing

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This information applies to MYOB AccountRight version 19. For later versions, see our help centre.




This error occurs if a required Windows file (MAPI32.dll) is missing from your computer. This can occur when software is removed or upgraded.


We've provided a tool below which will replace the missing MAPI32.dll file. Complete these steps on the computer you're trying to send emails from.


To replace the missing file
  1. Close all programs, including AccountRight.
  2. Right-click the following link and choose to save the file to your Desktop: MAPI Fixit Tool.
  3. Right-click the downloaded ZIP file and choose Open with > Windows Explorer. The contents of the downloaded file will be displayed; a single file called CheckMAPI.VBS
  4. Double-click the file CheckMAPI.VBS to open the tool.
  5. Follow the on-screen prompts to run the tool and fix your issue.

    If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings.

  6. When you're finished you can delete the downloaded ZIP file.
  7. Open AccountRight and you'll be able to email successfully.
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