Images not displaying in customised forms

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.

https://help.myob.com/wiki/x/SwHq

ANSWER ID:9227

Images won't appear in your forms if the image's file size is too big or it's the wrong format. If an image is appearing but it's distorted, see Images distorted in PDFs when using Windows 8 or 10.

AccountRight v19 and QuickTime

Older versions of AccountRight v19 relied on QuickTime to display images in forms. Security vulnerabilities have been identified in QuickTime on Windows computers, so it's recommended you don't install QuickTime. For all the details on this issue and what you can do, see our community forum.

To check image size and format

Right-click the image file and choose Properties. The displayed window shows you the file size (this needs to be 200KB or smaller) and the file format, for example BMP or JPG.

See it in action (click to enlarge)