From the Invoices page, you can enter details of customer returns. Customer returns are goods returned by your customers, services not used or received by your customers, or credits given to your customers for invoice overpayments.

You first create a return and then process it. Processing means either applying the return to an unpaid invoice, or issuing a refund.

See the following sections for more information about:

• Viewing customer returns
• Creating, editing and deleting customer returns
• Emailing, previewing and printing customer returns
• Processing customer returns