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Most accounts only have one layer of security - a password. But passwords can be easily guessed or stolen, leaving your personal and financial information vulnerable.

2-factor authentication (2FA) adds a second layer of security that keeps your information safe even if your password is compromised.

Here's how it works:

  1. You'll sign in using your MYOB email and password as usual.
  2. You'll be asked for a verification code, which you'll get from an app on your phone.

These unique verification codes are generated in the app just for you when you sign in, so you never have to worry about losing or forgetting it.

  FAQs


What happens if I lose my phone?

If you've misplaced your phone, you can still sign in with 2-factor authentication using a one-use backup code.

Haven't set up 2-factor authentication? The codes will be made available to download at the end of the setup process.

It is highly recommended that you download and save your backup codes in a secure, accessible location other than your phone, such as an online dropbox. Or write them down on a piece of paper and keep it in your wallet or office drawer. 

If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.

If you've misplaced your phone and your one-use backup codes, please contact us.

 
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