Call our support team (have your account details on hand):
Australia - 1800 620 430 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)
New Zealand - 0800 400 207 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)
After verifying your details with our team, you'll be emailed a recovery code.
If you're prompted for your serial number when you call, but don't have it handy, just hold the line and a support representative will be with you shortly (you may be prompted a number of times for your serial number before you're put through).
Click the link in the email and sign into your MYOB account.
When prompted, enter the recovery code.
In the list of reasons, choose the scenario that best describes why you're using a recovery code.
The reason you choose will determine what to do next: