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If you're an accountant or bookkeeper interested in having their practice use two-factor authentication (2FA), there are a few important details you should consider before implementing 2FA.

Should my practice use 2FA?

Two-factor authentication is only suitable in practices where every accountant/bookkeeper has their own login. Because we use app-based authentication, each MYOB account will be linked to a specific smartphone or tablet.

For general information on MYOB's 2FA, see the Two-factor authentication help page.

Note that implementing two-factor authentication will not affect access to:

  • your Accountants Enterprise or Accountants Office Suite, or
  • your online practice functions, such as MYOB Portal, dashboard and online tax features via the AE/AO Live icon.

It's important to consider how 2FA will work in your business workflows. For example, do your accountants have their own smartphones? Will they be able to install the authenticator app?

Remember - your team members can select the option Remember this computer for 30 days, so they won't need to type a verification code every time they sign in (if they're using the same computer).

Because we want you to make the decision that works for your practice at a time that suits you, we won’t be prompting your team members (assuming their user login is associated with your practice MYOB account). Nothing will change for your team until you decide to roll out this new feature in your practice. 

  FAQs


Where can I learn more about the security technology behind 2FA?

Where can I learn more about the security technology behind 2FA? 

If you'd like to learn more about the security technology behind MYOB's two-factor authentication - including the authentication app - please read The Security of MYOB's Two-Factor Authentication White Paper.

Is 2FA mandatory for my practice?

Is 2FA mandatory for my practice?

No - it's an individual choice whether or not you want to enable two-factor authentication and make your login details more secure. We're just offering you the option to turn it on.

How do I get help if I have trouble with 2FA?

How do I get help if I have trouble with 2FA? 

If you need help with two-factor authentication, first have a look around this online help centre. For example, if you need help setting up 2FA, see Setting up two-factor authentication. Or if you need help accessing your backup codes, see Using your backup codes. Check out the Related Topics section on the right side of each help page for more recommendations.

If you need additional support, please contact us:

If you use Accountants Enterprise or Accountants Office, click here for MYOB contact information.

For all other MYOB Partner support, contact us here: Australia / New Zealand

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