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What is it?

Two-factor authentication (2FA) is a secure sign in process that combines something you know (your password) with something you have (your phone).

Check out this short video for an overview of two-factor authentication with MYOB:

How does it work?

  1. You'll sign in using your MYOB email and password as usual.
  2. You'll be asked for a verification code, which you'll get from an authenticator app on your phone.

These unique verification codes are generated in the authenticator app just for you when you sign in, so you never have to worry about losing or forgetting it.

Are you an accountant or bookkeeper? See Two-factor authentication for accountants and bookkeepers for more information on how 2FA could work for you and your practice.

How do I get 2FA?

You should be prompted to set up 2FA the next time you sign in to your MYOB account. Otherwise, you can set up 2FA from the Security Centre.

  FAQs


What phones work with two-factor authentication?

What phones work with two-factor authentication?

MYOB's two-factor authentication works with any iOS, Windows and Android smartphone.

What if I don't have my phone with me or my phone is lost?

What if I don't have my phone with me or my phone is lost? 

If you've misplaced your phone, you can still sign in with two-factor authentication using a one-use backup code.

Haven't set up two-factor authentication? The codes will be made available to download at the end of the setup process.

It is highly recommended that you download and save/copy your backup codes in a secure, accessible location other than your phone.

If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.

If you've misplaced your phone and your one-use backup codes, please contact us: Australia / New Zealand

Do I need to use two-factor authentication every time I sign in?

Do I need to use two-factor authentication every time I sign in? 

When you first sign in using two-factor authentication, you can choose not to use 2FA again on that specific computer and browser for 30 days. From then on, we'll only ask for your password when you sign in.

But don't worry, you're still protected by 2FA because when you or anyone else tries to sign in to your MYOB account from another computer, two-factor authentication will be required.

What if more than one person needs access to my account (e.g., accountant)?

What if more than one person needs access to my account (e.g., accountant)?

Two-factor authentication (2FA) is specific to your user account, not your file or business. By you enabling 2FA for your log in, it will not impact other users accessing your file. Each person can choose to opt-in to 2FA for their account. For more information, see Two-factor authentication for accountants and bookkeepers.

Why do I need to install an app to use two-factor authentication? Can my verification code be messaged to me instead?

Why do I need to install an app to use two-factor authentication? Can my verification code be messaged to me instead?

MYOB's method of two-factor authentication requires an authenticator app. Without the app, two-factor authentication cannot be enabled for your account.

We use an authenticator app instead of SMS because authenticator apps can generate a 2FA verification code without mobile network coverage, so you can access your MYOB account anywhere, anytime.

You can use any authenticator that is TOTP compliant; but we recommend using either of these authenticator apps:

  • Google Authenticator
  • Windows Authenticator
Do I need mobile network coverage on my phone to access the authenticator app?

Do I need mobile network coverage on my phone to access the authenticator app?

No, you do not need mobile coverage on your phone to access the authenticator app.

What happens if I get a new phone?

What happens if I get a new phone? 

Because the authentication app is tied to the phone it's installed on, switching phones means you'll no longer be able to access your verification codes until you enable 2FA on your new device.

First, before getting rid of your old phone, you need to turn off 2-factor authentication. Alternatively, you can sign in using one of your backup codes. If you can't access your phone or backup codes, please call us on 1800 620 430 if you're in Australia, or 0800 70 69 62 if you're in New Zealand.

Next, follow the steps to setting up 2FA on your new phone.

Can I turn off two-factor authentication?

Can I turn off two-factor authentication? 

Yes. See Turning off two-factor authentication

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MYOB Essentials
AccountRight
AccountRight 2016
Australia
New Zealand