You are viewing an old version of this page. View the current version.
If you're having trouble installing AccountRight 2016, your help is here.
|How can I check if AccountRight will work on my computer?||Check the AccountRight system requirements (Australia | New Zealand).|
|I'm getting an error when installing|
See these support notes about specific error messages:
|I need to download the AccountRight installation file|
If you have AccountRight support you can download AccountRight from my.MYOB.
If you don't have AccountRight support but you purchased AccountRight, call us and we'll email you a download link.
In Australia call 1300 555 123
In New Zealand call 0508 328 283
|Nothing happens when I insert the AccountRight CD|
You can install AccountRight by double-clicking the setup.exe file located on the installation CD.
To do this:
|I can't install AccountRight - a message advises that it's already installed. But it isn't!||If you've previously uninstalled AccountRight, some parts of it might be left behind which is preventing AccountRight from installing. This can be fixed using the "Fix it" tool provided by Microsoft. For more info, see Fixing issues uninstalling AccountRight v19.|
|I need to install AccountRight (via CD) across a network but not all computers have a CD drive|
The easiest way to install AccountRight on multiple computers is to download AccountRight from my.MYOB, then copy the installer file to a portable storage device to use it on multiple computers.
If this isn't possible, you can install AccountRight by using the CD drive on another computer in the network.
First, make sure the CD Rom drive is shared as follows:
On the computer without a CD Rom drive, go to your network list and select the machine with the CD Rom drive (you should see a folder representing the shared CD drive), for example it might be named 'D'. If you open this folder, you will be able to access the setup.exe file. Double-click on this file to install the file across the network from the CD on one machine to your desired destination on the other machine.
|Unable to uninstall or reinstall AccountRight|
Some installation issues can be resolved by running a "Fix it" tool provided by Microsoft. For more info, see Fixing issues uninstalling AccountRight v19.