How do I fix a payment that was recorded using the wrong bank account?

If you made a super payment, but selected the wrong bank account in the Pay From Account field, here’s what you can do:

• If the payment hasn't been authorised yet, you can reverse it (open the Pay Super transaction then go to Edit > Reverse Pay Superannuation). You'll then need to re-record it with the correct account selected.
• If the payment has been authorised, you'll need to record a journal entry to debit the AccountRight account you nominated when you set up Pay Super, and credit the account which you incorrectly selected in the Pay Superannuation window.

Can I run superannuation reports?

There are a number of superannuation reports to show accrued super or super payments. For full details of the reports see payroll reports.

Currently the superannuation reports don't have a grand total of all records. If you'd like to see this functionality added to AccountRight, vote for it on the AccountRight Idea Exchange .

What is the status of my super payment?

Once you've recorded a payment, you can view its status or authorise it from the Manage Payments window.

How long does it take for superannuation funds to receive payments?

It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team.

When will the superannuation payment be processed?

The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.

What can I do about negative superannuation payments?

You can only process a pay super transaction if the total of selected payments is a positive value for each employee.

For example, if you have one super payment for $100 and a pay reversal has created another super payment of -$150, the total is -$50, which can't be processed.

In this case, you'll need to wait until you have one or more additional super payments to make the total a positive value for that employee.

You can then select all payments to be processed. In our example there's an additional $100 super payment which makes the total for that employee positive $50. This can now be processed.

What if I've processed a super payment to the wrong fund?

If the membership number or super fund details you've entered in an employee's card are incorrect, the super fund will return the payment. See Reversing and reprocessing superannuation payments for more information.

Why aren't my employees appearing in the Pay Superannuation window?

If an employee is not appearing in the Pay Superannuation window, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds. Check your super fund and employee details.

Why are no super payments listed in the Pay Superannuation window?

Check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds. Check your super fund and employee details.

If you've upgraded from an older AccountRight version (v19 or earlier), your superannuation might have been set up using Expense categories instead of Superannuation categories. This will prevent the super from showing in the Pay Superannuation window.

To fix this, you'll need to set up your superannuation categories then transfer your paid super amounts to the superannuation payroll categories. See this AccountRight v19 support note for more details.

Why is a red X displaying against one of my super payments?

If a payment shows an error icon ( ), it means there's some missing or incorrect information in your company file for the employee or their superannuation fund. Note that the Pay Super transaction won't record until you've addressed whatever is causing the error to display. Alternatively, you can choose to select only those payment lines which are not showing the error icon ( ) to record only those payments.

Click anywhere in the line that contains the error icon ( ). Additional error icons will show what needs attention – hover your mouse over these for more details.

For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen.

See Check super fund and employee details for help updating these details.

Why am I getting a Tax File Number Invalid error?

If you see the Tax File Number Invalid message when making a super payment, it means the Tax File Number you have specified in the employee's card (in the Payroll Details tab > Tax section) doesn't meet the ATO's validation criteria.

If the Tax File Number in your employee's card is correct (as far as you're aware), the employee will need to contact the ATO to have this investigated.

Why am I getting an error about an invalid employee membership number?

If you're getting the error "You need to enter a valid employee membership number for this employee", check the membership number in the employee's card.

If you've confirmed the membership number is correct, check the super fund you've specified for the employee.

Some super funds have similar names, so it's possible the wrong one has been chosen, in the Registered Name drop-down, try entering and searching for the fund's SPIN/USI as this is unique to your super fund. 

Here's an example of super funds with similar names...

There are ABN issues with an SMSF. How do I fix it?

If there's an issue with an SMSF fund that's been set up in AccountRight, you'll see this message:

"Payments can't be made to this employee's fund. Please verify the ABN with the employee. Deselect this payment to continue."

As SMSF funds can't be edited, you'll need to do the following before you can make a contribution to the fund:

Create a new SMSF that has the correct ABN.

Link the new SMSF fund to the employee.

Delete the old SMSF fund from the Superannuation Funds List.

When I click Pay Superannuation I receive the error MYOB.Huxley.API.Huxley.ApplicationException?

If you're getting the error MYOB.Huxley.API.HuxleyApplicationException when clicking on Pay Superannuation, it might mean a super fund isn't selected for one of your employees. See Check super fund and employee details for instructions.

Why am I getting a "lock period" error when reversing a Pay Super transaction that isn't in a locked period?

Our experts are investigating an issue where the following error displays when reversing a Pay Super transaction, even if the transaction isn't within a locked period.

In the meantime, you'll need to turn off the lock period preference to be able to reverse the payment (Setup > Preferences > Security tab). After reversing the payment, you can turn the lock periods preference back on.

Why are reversed Pay Super transactions still showing?

After reversing a Pay Super transaction it will remain on the Manage Payments window. If you'd like the ability to delete or hide reversed Pay Super transactions, vote for this feature on the AccountRight Idea Exchange.