Getting started

It’s easy to set up MYOB PayDirect Online. Just make sure you're the business owner, and then navigate to the Payment options screen in the Invoice and quote settings window. Then click Set up online payment options.

Your PayDirect Online Merchant Portal will open, where you can choose your payment options, enter your bank and business details, and edit that information at any time. For more information on the sign-up process, see Set up PayDirect Online.

Verifying your bank account

When your payment setup is complete, a Pay now button will appear on every invoice you send, and customers can begin paying online. However, the money won't be deposited into your bank account until it's verified.

Verifying your account is simple:

1. MYOB will make a 1c deposit into your bank account. The deposit usually appears the next day, but could take up to 3 business days to appear depending on your bank.
2. Check your bank statement or online banking site for the 1c deposit. The transaction details will list a 6-digit verification code provided before the description PAYDIRECT.
3. In MYOB Essentials, go to Invoice and quote settings > Payment options, then click Edit online payment details.
4. Log in to the PayDirect Online Merchant Portal using your MYOB account details and then enter the verification code. Once accepted, your bank account is verified, and your PayDirect Online setup is complete.

Sending an invoice

Once you're setup, you can choose whether to enable online payments for it or not for each invoice.

1. Create your invoice as you usually do, and select the Online payments option.
   
2. Email the invoice to your customer.
3. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.
4. They can click the Pay Now button to make their payment on the spot.
   

Handling the payment

When a customer makes a payment, the details will automatically be entered into your Essentials file, and the invoice will be closed off.

Note that the individual payments you receive will be recorded as unmatched, and you'll receive a daily lump sum deposit for your PayDirect Online payments.

For example, say you receive three online payments on Monday. The payment details of each transaction will be listed as unmatched. MYOB will deposit the total of the three payments overnight into your bank account as one lump sum. So on Tuesday, you would match the deposited transaction that will appear on your bank feed and bank statements. For more information see our Matching bank transactions topic.

What are the fees and charges for this service?

See Fees and charges for more information.

Can I brand the invoice portal with my logo and colours?

In this release you can't personalise the invoice portal, but remember that you can change the look of the invoice form itself, which will give the invoice portal your personal touch. 

Can I charge a fee for payments made by credit card?

Surcharge fees for credit card payments are not currently supported. If you'd like to see this feature added, vote for it on the MYOB Essentials idea exchange.

Can invoices created using MYOB Invoices be paid online?

If you email invoices from MYOB Invoices, your customers won't be able to pay them online (but we're working on adding this feature).

In the meantime, here's what you can do: Enter your sales using MYOB Invoices or your add-on, and later open them in MYOB Essentials, click the Online Payments checkbox, and email them using Essentials. 

How do I enable or disable online payments for an invoice that’s currently available to view online?

If you want to:

Enable online payments for an invoice that's already online:

1. View the invoice in Essentials. 
2. Select the Online payments checkbox.
3. Email the invoice again. To avoid confusion, you can choose to email the invoice to yourself instead of the customer.
   Note: The customer can click the link in the original email they received to access and pay the invoice online.

Disable online payments for an invoice that's already online:

1. View the invoice in Essentials. 
2. Deselect the Online payments checkbox.
3. Email the invoice again. To avoid confusion, you can choose to email the invoice to yourself instead of the customer.
   Note: If you don’t email the invoice again, the Pay now button will still appear for the online invoice, but will display an error when clicked.

How long does it take for payments to be deposited into my bank account?

Payments made by your customers using MYOB PayDirect Online will be deposited into your nominated business Account as cleared funds, usually by the next business day.