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After an employee leaves your company, or if you've given someone short-term access to your online company file, you need to remove their access.

You can remove their company file access, which will prevent them from signing in to the file. But you may also want to remove online access to a file (or files).

You must be the company file administrator, or a user assigned the Administrator role, to change user access. If you don't sign on as an administrator, the User Access option won't appear in the Setup menu.

Signed on as an Administrator but still can't see the User Access option? Contact us for help.

To remove a user’s access

 To remove a user’s access

  1. Go to the Setup menu and choose User Access. The User Access window appears.
  2. In the user list, select the user whose access you want to remove.
  3. Select the Inactive User option.

    Removing administrator access

    To remove access from a user who has been assigned the Administrator role, you'll need to deselect the Administrator role and select any other role, e.g. Banking, then click Save. You'll now be able to select the Inactive User option.

  4. Click Save.
  5. If you're prompted to change this user’s online access, select the appropriate option. For more information, see Set a user's online access level.
    Note that inactivating a user prevents them from signing on to a company file. So even if they still have active online access, they won't be able to sign on to edit this company file.
  6. If you chose to change their online access to the file at step 5:
    1. When prompted, sign in to my.MYOB.
    2. In the Manage online access page, find the user in either the Online file access or Online administrator access list.
    3. Click Remove access. The user is removed from the list.
      An email will be sent to this user, advising them their access has been removed.