On the Manage bank feeds page, you can apply for a new bank feed, track the progress of your application and manage your existing bank feeds.

To set up a bank feed, you’ll need your bank account or credit card details. Note that you need to have subscribed to MYOB Essentials, and a bank feed can only be authorised by an administrator or by an accounting advisor (such as your accountant).

Applying for a bank feed

There are two steps to the process of applying for a bank feed:

1. Apply for the bank feed— Choose which MYOB Essentials account you want to link to your bank feed, and enter the details of the account you’re setting up a bank feed for.
2. Authorise the bank feed— Sign the authorisation form, have it witnessed, and send it to MYOB. If you’re setting up a bank feed for a Commonwealth Bank account (Australia only), you can complete this step using NetBank (see To apply for a bank feed using Commonwealth Bank NetBank (Australia)). If you’re setting up a bank feed for an Australian Westpac bank account, you don’t need to complete this step.

Once you’ve completed your application, your bank transactions will start appearing in MYOB Essentials within 10 business days.

You can track the status of your application on the Manage your bank feeds page. For details of what each status means, see Tracking the status of your bank feed application.

What you’ll need

Before you start setting up a bank feed, you’ll need access to a few things:

• An MYOB Essentials account equivalent to the bank account or credit card you’re setting up a bank feed for. For example, if you’re linking your Visa card, you would need an MYOB Essentials credit card account to link it to.
• For a bank account, you’ll need the bank account number, BSB and account holder’s name
• For a credit card, you’ll need the card holder’s name, credit card number and expiry date (for a credit card)
• The person authorised to sign for the bank account. This is usually the account holder. (Not applicable for NetBank applications or Westpac paperless applications)
• A witness to verify the signature on the authority form. (Not applicable for NetBank applications or Westpac paperless applications)

To apply for a bank feed  x

Set up the bank feed

1. From the Banking menu, choose Set up bank feeds. The Manage your bank feeds page appears.
2. Click Set up bank feed.
3. Choose the account you want to link the bank feed to. This should be an equivalent bank or credit card account you’ve set up in MYOB Essentials.
   For example, if you’re setting up a bank feed for your main transaction account, you might choose to link it to the 1-1000 Cheque Account in MYOB Essentials. Similarly, if you’re setting up a bank feed for your Visa card, you might choose to link it to the 2-1040 Visa account in MYOB Essentials.
   MYOB Essentials accounts that are already linked to a bank feed do not appear in the list.
4. Click Next.
5. Choose the type of account (Bank Account or Credit Card) and select your bank.
6. Click Next.
7. If you’re setting up a bank feed for a bank account, enter the Account Holder Name, BSB and Account Number.
   If you’re setting up a bank feed for a credit card, enter the Account Holder Name and the Card Number.
8. Click Next.
9. Check that the card or account details you’ve entered are correct. If the details don’t match your account details, your bank will reject the application and you’ll need to reapply.
10. Read the Terms of Use and select the option if you agree with them.
11. Click Next.
12. If you’re applying for a bank feed with a bank other than Westpac (Australia only), click Print Form. Depending on your computer’s settings, the form will either appear in a new tab, where you can save or print it, or a popup will appear, asking whether you want to save or print the form.
    If you’re applying for a bank feed for an Australian Westpac bank account, click Done. Your application is complete and your transactions will start appearing in MYOB Essentials within 10 business days. Keep an eye on the status of your application on the Manage bank feeds page. There’s no need to complete the rest of these steps.
    
    Authorise the bank feed
13. Print the form.
14. If you’re setting up a bank feed for a credit card, fill in the remaining digits of the credit card number.
15. Have the form signed by the authorised signatory for the bank account you’re setting up a bank feed for, date the form and have it witnessed.
16. Post the signed form to the MYOB address given on the form.
    Once the authorisation form is received, MYOB will forward the information to your bank or financial institution.
    The list on the Manage your linked bank accounts page is updated to show the linked bank account you requested.
    You can check on the status of your application on the Manage your bank feeds page. It can take up to 10 business days for your bank feed to become active. When the bank feed is ready, bank transactions will start appearing in the linked MYOB Essentials account, and the status of the feed will change to Bank feed connected.
    For more details about the statuses shown in this window, see Tracking the status of your bank feed application.

To apply for a bank feed using Commonwealth Bank NetBank (Australia)  x

Follow these steps if you’re setting up a bank feed for an account with the Commonwealth Bank. You will also need to be able to access the NetBank facility for this account. If you’re applying for a bank feed with a different institution, or if you don’t have access to NetBank, use the procedure To apply for a bank feed instead.

Set up the bank feed

1. From the Banking menu, choose Set up bank feeds. The Manage your bank feeds page appears.
2. Click Set up bank feed.
3. Choose the account you want to link the bank feed to. This should be an equivalent bank or credit card account you’ve set up in MYOB Essentials.
   For example, if you’re setting up a bank feed for your main transaction account, you might choose to link it to the 1-1000 Cheque Account in MYOB Essentials. Similarly, if you’re setting up a bank feed for your Visa card, you might choose to link it to the 2-1040 Visa account in MYOB Essentials.
   MYOB Essentials accounts that are already linked to a bank feed do not appear in the list.
4. Click Next.
5. Under the Commonwealth Bank section, click the button corresponding to the type of bank feed you want to set up (Bank Account or Credit Card).
6. If you’re setting up a bank feed for a bank account, enter the Account Holder Name, BSB and Account Number.
   If you’re setting up a bank feed for a credit card, enter the Account Holder Name and the Card Number.
7. Click Next.
8. Check that your account or card details are correct, then read the Terms of Use and select the option if you agree with them.
9. Select the through my NetBank online account option and click Next.
10. Click Go to NetBank.
11. Copy the Business Reference Number that’s displayed on your screen, then click Continue to NetBank. You’ll need this number when completing your NetBank application.
    
    Authorise the bank feed
12. Log in to your NetBank account using your NetBank Client number and Password.
    Note that this step (and all subsequent steps) must be completed by a person who has independent signing rights on the bank account that you are setting up bank feeds for.
13. On the Manage my accounts page of NetBank, under the Accounts heading, click Set up a transaction feed to MYOB.
14. Enter the number you copied in step 11 in the MYOB business reference number field.
15. Select which of your accounts you’re setting up a bank feed for.
    If an account doesn’t appear in the list, it might require the signature of more than one person. To set up a bank feed for an account that doesn’t appear in this list, email essentials-support@myob.com. 
16. Indicate that you agree to the terms and conditions by ticking the checkbox.
17. Click Submit. A confirmation page appears, and your application will start to be processed.
    The list on the Manage your linked bank accounts page is updated to show the linked bank account you requested.
    You can check on the status of your application on the Manage your bank feeds page. It can take up to 10 business days for your bank feed to become active. When the bank feed is ready, , bank transactions will start appearing in the linked MYOB Essentials account, and the status of the feed will change to Bank feed connected.
    For more details about the statuses shown in this window, see Tracking the status of your bank feed application.

Tracking the status of your bank feed application

On the Manage your bank feeds page, you can see a list of all your current bank feeds, along with the account details, and the status of each bank feed.

When you apply for a bank feed, the status field will show what stage your application is at, whether there has been a problem with your application, and whether you need to do anything.

Note that the application process can take up to 10 business days to complete. If it’s taken longer than this for your bank feed to become active, contact support@liveaccounts.com.

What does my bank feed’s status mean?  x

The possible statuses of your bank feeds are listed in the following table, along with what you need to do.

Reprinting the authorisation form

In some cases, if your application has been declined, you might need to reprint your authorisation form, sign and witness it, and send it to MYOB again.

To reprint the authorisation form  x

If a linked bank account has a Bank form created, not yet active status you may reprint the authorisation form. You may need to do this if you’ve misplaced the form, or if it hasn’t been received by MYOB or your bank or financial institution.

1. Click Banking. The Bank transactions page appears.
2. Click the Linked bank accounts link at the top of the page. The Manage your linked bank accounts page appears, with a list of all your linked bank accounts.
3. Select the linked bank account for which you want to reprint the authorisation form from the list.
   The Reprint Authorisation Form link becomes active.
4. Click Reprint Authorisation Form, and then click Open in the File Download window.
   The Authority to Disclose Information form appears in a new window with the supplied bank account details already entered.
5. Print the form. The account holders must sign the form where indicated, and fill out any other necessary details.
6. Post the signed form to the MYOB address given on the form.
   Once the authorisation form is received, MYOB will forward the information to your bank or financial institution. When the request is approved, data will automatically be fed into your nominated MYOB Essentials account, and the status of the feed will change to Linked and active.
   The list on the Manage your linked bank accounts page is updated to show the linked bank account you requested.

The date on which the bank feed was applied for.