Error: "Client Accounting could not load assets. Reason: Unauthorised Access." when clicking on the Assets tab

This support note applies to:

• AE Assets Live (AU)

In MYOB Accountants Enterprise (AE) and Accountants Office (AO) Client Accounting, you may encounter the error "Client Accounting could not load assets. Reason: Unauthorised Access" when clicking on the Assets tab.

This error indicates that you have not been authorised to use AE/AO Ledger by your Practice Administrator.

To allow access to AE/AO Ledger in your practice, log into the Cashbook website using your Practice my.MYOB login and set each required user as authorised to access AE/AO Ledger data.

A step-by-step guide on allowing users access to the ledger is available in Allowing access to AE/AO Ledger.