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Article ID: 34647

Accountants Enterprise Suite
Accountants Office Suite
New Zealand
AE Practice Manager (NZ)
AE Practice Manager (AU)
AO Practice Manager (NZ)
AO Practice Manager (AU)

ARTICLE LAST UPDATED: 3/05/2016 4:18:00 PM

This issue is caused by components of Microsoft Office missing due to a failed installation. Please re-install Microsoft Office ensuring UAC is turned off, anti-virus and malware/spyware are disabled and you are logged in with sufficient permissions.

  1. Turn off UAC and reboot KB 30854: How do I disable User Account Control (UAC)?
  2. Have your IT professional ensure anti-virus, anti-malware and anti-spyware software are all disabled.
  3. Login to the workstation/terminal server as an administrator.
  4. Have your IT professional un-install Microsoft Office and then re-install again.

If issues persist you may need to get your IT to investigate why Microsoft Office is not installing correctly.