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Article ID: 37576

Accountants Office Suite
Accountants Enterprise Suite
Australia
New Zealand
AE Statutory Reporter (NZ)
Workpapers (NZ)
AO Workpapers (AU)
AO Statutory Reporter (AU)
AE Workpapers (AU)
AE Statutory Reporter (AU)

ARTICLE LAST UPDATED: Oct 03, 2018 11:44

In MYOB Accountants Enterprise (AE) and Accountants Office (AO) when attempting to configure an AccountRight file to Client Accounting, you may experience the error "You have not configured a financial datasource".

This may occur if Client Accounting is not able to read the file successfully. Client Accounting may not be able to read the file where:

  • the offline username and password of an AccountRight Administrator user has been entered incorrectly,
  • the AccountRight Server Edition is not installed on the server or PC where the AccountRight library is stored.
  • the latest version of the AccountRight API has not been installed on the server or PC where your AccountRight library is stored.
  • the services, including the AccountRight API service are not running on the server or PC where your AccountRight library is stored.

To resolve this error:

  1. Log in to AE/AO with your MYOB login and make sure you can access the file directly from AccountRight or Essentials.
  2. If you still get the error and you're using AccountRight, check the following items:
If you've configured...
Check...
AccountRight (local)
  • you've entered the correct login credentials of an AccountRight Administrator user into the Edit Configuration Details window
  • you have the relative version of AccountRight Server Edition and the latest version of the AccountRight API installed on the computer hosting your AccountRight library
  • the MYOB AccountRight API service is running.
AccountRight Classic (v19 or earlier)
  • you've entered the correct login credentials of an AccountRight Administrator user into the Edit Configuration Details window
  • you've configured your accounting product locations
  • you have the relative version of AccountRight Classic installed on the computer you're configuring from.
AccountRight (online)
  • you've entered the offline login credentials of an AccountRight Administrator user into the Edit Configuration Details window
  • you have the relative version of AccountRight Server Edition and the latest version of the AccountRight API installed on the computer hosting your AccountRight library
  • the MYOB AccountRight API service is running.

If you still get the error and you're using a firewall or proxy server, make sure it has been configured to work with AE/AO.

To review and install the AccountRight Server Edition

On the desktop where your AccountRight library is stored, review the AccountRight application icon.  If Server Edition is installed, the icon will show "AccountRight 20xx.x SE". If Server Edition is not installed, refer to the my.MYOB Product Downloads page, Australia to download the relative version of AccountRight Server Edition.

At the end of the installation of MYOB AccountRight Server Edition, you are asked if you wish to install the API.  Select Yes to install the API for the latest version of AccountRight.
To install the latest API
Only perform this step if you either had AccountRight ServerEdition installed or did not install the API at the end of the AccountRight installation process.
  1. From the desktop where your AccountRight library is stored, Click Start > All Programs > MYOB > MYOB AccountRight 20xx.x SE > Tools > Install AccountRight API.
  2. Continue through the wizard until the installation of the API is complete.
To review and restart the AccountRight services
  1. Click Start and in the Search programs and files field type services.msc and press ENTER.
  2. Review the services for MYOB AccountRight... including the API Service and the Library.

    If the MYOB AccountRight Library service is not started, this can result in MYOB Account Right files not being listed in the Configuration window for Client Accounting.
  3. Right-click on any of the MYOB AccountRight services which do not show as Started and select Start. The services are all started.