Error: "ActiveX Component: Can't create object"
This support note applies to:
- AE Assets (AU)
When trying to access MYOB Accountants Enterprise (AE) Assets or when generating reports within AE Assets, you may experience an error message containing "ActiveX, can't create object".
This error is primarily caused by missing or incorrectly registered files, particularly those pertaining to Crystal Reports which is the reporting engine behind the Assets application.
Please note, because different applications use different versions of the same *.dll files in Crystal Reports, conflicts can occur between different applications requiring the same *.dll files. If you are not using other applications that require Crystal Reports proceed with these steps. If you are unsure, please consult with an IT professional or relevant software vendor for further details.
MYOB INTERNAL STAFF ONLY
Follow below instructions to register progress bar:
- Open command prompt as an administrator.
- Type cd\ then press ENTER on the keyboard
- Type cd "Program Files (x86)\MYOB\Assets" and press ENTER (Yes, you need to include "" marks in the command)
- Type “s6vprgrs.exe /regserver” then press ENTER.
If these steps do not resolve the issue please:
- Uninstall Assets 2.4 using Unwise.exe.
Note: Also review the C:\ for Installation Log folders and run unwise.exe from these folders as well. - Install Assets 2.3
Note: If using a 64 bit workstation you will experience error messages throughout this installation. Click OK to continue until the process is finished as this performs a registry cleanup behind the scenes which is required to successfully resolve this issue. - Uninstall Assets 2.3 using Unwise.exe.
- Uninstall CR XI and Crystal Run Time Components using Control Panel.
- Install Assets 2.4.