Article ID: 34228
ARTICLE LAST UPDATED: 30/05/2017 1:12:00 PM
In MYOB, when performing certain processes, such as installations, these require all files or specific files to be closed. When the process identifies open files you may experience a message advising that files are in use or that the system cannot complete a process while a file is open. The error may also advise which file name remains open.
MYOB advises to reboot the server, or the computer in the case of a standalone, prior to performing any installation to ensure a clean environment where all files are closed.
If the error still persists perform the following instructions to ensure there are no files left open on the server.
- On the server where the MYOB application is installed, from the Desktop, press the Windows Key and select Control Panel. The Control Panel window opens.
Double-click Administrative Tools. The Administrative Tools window appears.
Double-click Computer Management. The Computer Management window appears.
Expand System tools in the left-hand pane. The System Tools items appear.
Expand Shared folders and click Open Files. A list of all open files appears.The file name will contain the path where file exists and show for which user the file is open.
Example: For DS6OP010 the name is x:\sol64\DS6OP010 and the Accessed By column shows the name of the user accessing the file. Ensure that the user has logged off before closing the files.
Right-click on the required file/s and select Close open files. The files are closed.To select multiple files press CTRL (for non-consecutive files) or SHIFT (for consecutive files), and click the relevant files.