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Error: "This document is trying to access c:\users\administrator\appdata\local\temp\ALD\FAX_TEMP...if you trust this document..."

This support note applies to:

  • AE Tax (NZ)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
Article ID: 35280

In MYOB Accountants Enterprise (AE) Tax when you are printing a PDF copy of the Electronic Lodgment Declaration (ELD) you may experience the error:

"This document is trying to access c:\users\administrator\appdata\local\temp\ALD\FAX_TEMP\ ELD\PDFACDB.tmp if you trust this document, choose

To fix the error, you'll need to turn off the protected view in Adobe.

Disabling Adobe security
  1. Open the pdf document.
  2. From the Edit menu, select Preferences.
  3. Go to Security(Enhanced).
  4. In Protected view, make sure Off is selected.
  5. Click OK.
  6. Repeat steps 1 to 3 for all affected workstations.
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