Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 21 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

When two-factor authentication is turned on, you might not always have access to your authenticator app when signing in to your MYOB account.

That's when your one-time use backup codes come in handy. These codes were generated when you set up two-factor authentication and allow you to sign in to your MYOB account when you can't access your phone.

Lost your backup codes? You can download your 2FA backup codes at any time from the Security Centre. For more information, see Using the Security Centre.

Signing in using a backup code

Signing in using a backup code

Start by signing in to your MYOB account. 

A screen will appear asking for a verification code.

  1. Click Try a different way to verify your account.
     
  2. Click Use one of your backup codes.
     
  3. Enter your backup code in the backup code field.
     
  4. Click Sign in, and you will gain access to your MYOB account. Note that the backup code you just used to sign in will no longer be usable.

  FAQs


I don't have access to my authenticator app or backup codes - how can I sign in to my account?

I don't have access to my authenticator app or backup codes - how can I sign in to my account?

If you're asked for a verification code but don't have access to your authenticator app or backup codes, please contact us: Australia / New Zealand. See Recovering your account for more information.

Was this information helpful?

Yes
No

Why not?



That's no good. Try searching the help. Or maybe the community forum can help answer your question.

Sorry to hear that. Maybe our community forum can help.

How would you improve this page?

Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.

Thanks for your feedback.

Thanks! Anything you'd like to add?

We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.

 
MYOB Essentials
AccountRight
AccountRight 2017
Australia
New Zealand