- Created by BrianQ, last modified by AdrianC on Feb 23, 2018
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https://help.myob.com/wiki/x/xg2EAQ
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If you're having an issue activating or confirming your company file, check below for a solution.
| Issue | Solution |
|---|---|
| Error: "Unable to activate this company file" | There's a few things which can cause this error, and it can happen when activating or confirming your file. To fix it you'll need to phone MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). |
| Error: "Maximum number of company files activated" | This error means you've already activated the maximum number of company files available under your licence entitlement. To activate the file, you'll need to either:
For help with these options, call MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). |
| Error: "Unable to connect to the online confirmation service" | This error message will appear if you don't have an internet connection. If you do have an internet connection, we recommend temporarily disabling antivirus / firewall software and attempting the activation / confirmation again. Refer to your antivirus and firewall software help to learn how to temporarily disable the software. |
| Company file has become Read-only | If an AccountRight window displays Read-only, this means you can view the displayed information but can't record new information. This can occur if:
|
Unable to confirm after upgrading to the new AccountRight
| If your file has been activated with someone else’s serial number (such as your accountant’s) then you'll need to change the serial number in your company file. To do this open the file in your new AccountRight software, go to the Help menu, choose Change Serial Number and enter the serial number for your AccountRight subscription. Learn more about changing your serial number. Not sure of the number to enter? Contact us and we'll give you a hand. |
To minimise activation and confirmation issues:
- Avoid changing the system date on your computer.
- Avoid moving your file between computers. Instead upload your file to the cloud where it can be accessed from any computer with AccountRight installed.
- Collaborate with your accountant or bookkeeper by inviting them to access your online file.
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