Troubleshooting

https://help.myob.com/wiki/x/pxWEAQ

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Checking your MYOB OnTheGo API service

There are a few things you can do to check your MYOB OnTheGo API Service:

How do I check that the MYOB OnTheGo service is running?

On your server / computer where your MYOB application is installed:

Go to your Windows Start menu > Services.
The Services window displays.
Locate MYOB OnTheGo API Service and check its status.

How do I restart the MYOB OnTheGo service?

On your server / computer where your MYOB application is installed:

Go to your Windows Start menu > Services.
The Services window displays.
Locate MYOB OnTheGo API Service.
If the MYOB OnTheGo API Service is stopped, start it by right-clicking on the service and selecting Start.
The Startup Type should be set to Automatic (deferred). This will avoid problems with the service not being started in the future.
If the service is simply started, this will correct the current issue but may mean that the MYOB OnTheGo API Service isn't started after the next server restart.
If the MYOB OnTheGoAPI Service remains in the starting state, wait for 5 minutes for it to finish starting. If a message appears saying that a service is taking too long to start, click OK and continue to wait for 5 minutes.
If the service takes 5 minutes to start, then there are probably internet access issues.
If the service doesn't start, force it to stop and then start it again.

How do I stop the MYOB OnTheGo service?

On your server / computer where your MYOB application is installed:

Go to your Windows Start menu > Services.
The Services window displays.
Locate MYOB OnTheGo API Service.
Stop the service by right-clicking on the service and selecting Stop.
The MYOB OnTheGo API Service is now stopped.

What do I do if the MYOB OnTheGo service is missing?

On your server / computer where your MYOB application is installed, if the MYOB OnTheGo API Service is not listed in the Services window:

Open a command prompt.
Go to the MYOB OnTheGo folder.
By default, this is C:\Program Files (x86)\MYOB\OntheGoPremise\
Run "CloudBurst.Premise.ConsoleHost.exe install".
This operation should install the service again.
If you receive a message that the service already exists:
1. Run "CloudBurst.Premise.ConsoleHost.exe uninstall".
2. Then run "CloudBurst.Premise.ConsoleHost.exe install".
3. Once the service is installed, run "CloudBurst.Premise.ConsoleHost.exe start".

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