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You're able to edit the details of your client portal to:

  • correct any errors
  • add another client or user
  • add a new full access user or contributor
  • remove a client or user
  • edit the details of a user associated with the portal.

Think about ...

Please consider the following when editing a client portal:

  • A client portal can't be deleted once it's created.
  • At least one client and one user must be associated with a client portal.
  • You can add or remove clients and/or users from an existing portal.
  • When you add a new user to the portal, they'll be sent an email to invite them to the collaborative portal.
  • Any users that you remove from the portal won't be notified that they're no longer part of the portal.
  • Clients or users can't be removed from a portal if they have an associated open task. The task must be completed before the client or user is removed.
  • Any existing tasks associated with a client or user who has been removed from the portal, will remain in your Tasks page and the task history of the client's Tasks page.
  • You won't be able to publish a document from your desktop MYOB AE or MYOB AO to a client or user who has been removed from the portal. An error message will be displayed.
  • If you've removed a user from a client portal, they'll no longer be able to log into the portal. They will still be able to log into other portals to which they have been included.
Instructions
  1. Access MYOB Portal.

     You can access MYOB Portal in 2 ways:

    - directly from your browser using http://ae.myob.com (if you have MYOB AE) or http://ao.myob.com (if you have AO). Bookmark the page for easy access in the future.
    or
    - clicking  on the toolbar of your desktop version of MYOB AE or MYOB AO.

  2. Click Clients on the left.
    All your clients from your desktop version of MYOB AE or MYOB AO are listed. Selecting a client from the list will display their details on the right.
  3. Click Portals.
    All the portals you've created are listed in alphabetical order.
  4. .
 
Related topics
Troubleshooting