Error: "KMShareIt has stopped working"

This support note applies to:

AO Document Manager (AU)
AE Document Manager (AU)
AO Classic Document Manager (AU)
AO Classic Document Manager (NZ)
AO Document Manager (NZ)
AE Document Manager (NZ)
PDF Manager (AU)
PDF Manager (NZ)

Article ID: 30645

In MYOB Accountants Enterprise (AE) and Accountants Office (AO) you may experience the following Microsoft Windows error "KMShareIt has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" when saving or creating a document in MYOB AE/AO Documents tab.

To resolve this error, you will need to un-install and re-install MYOB AE/AO workstation.

Prior to running the workstation install ensure that your UAC is disabled, refer to Disabling User Account Control (UAC)

You must be logged on as the Domain Administrator (where your user name is "Administrator") when performing the un-install and re-install process.

Refer to the platform that you are using:

If you are using	Go to ...
Accountants Enterprise	Installing and Uninstalling Accountants Enterprise (AE) on a workstation
Accountants Office	Uninstalling and reinstalling AO Workstation
Accountants Office (Classic)	Uninstalling and reinstalling AO Classic workstation