PS Help: MYOB OnTheGo
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This section will list the errors that may occur when checking your web connections.

Unable to connect

There are several reasons that may block you from accessing your servers:

Firewall issues

The Firewall needs to enable tcp/udp on port 80. The hosts that need to be enabled are:

  • https://relaycloud.api.myob.com/
  • http://otgautoupdate-prod.s3-website-ap-southeast-2.amazonaws.com/updates/
  • http://onthegomonitoring.azure-mobile.net/
Proxy issues

The proxy might be blocking the access to the links specified above. If this is the case, ensure that you create the exceptions for those links and the https protocol in the first link.

Internet is inaccessible.

Ensure that there is access to the internet. Try opening the links specified above in a browser. If it works from a browser, it should work from the service.

 

Related topics

Using the diagnostic tool

Checking your MYOB OnTheGo service

Reading the lookup.xml file location

Loading database configurations from lookup.xml

Checking the database

 


practiceSolutionsHelp
Accountants and Partners
Practice Manager
OnTheGo (AU)
OnTheGo (NZ)
Australia
New Zealand

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  Overview

  Setting up MYOB OnTheGo

  Using the diagnostic tool

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