Clients and contacts

Every person or entity that the practice associates with should have a record created for them in the database. The database is made up of clients and contacts, all of whom have some sort of interaction with the practice.

The differences between clients and contacts are:

• Clients are individuals or companies that the practice carries out work for. They must have a client code assigned to them.

• chargeable clients who may be billed by the practice.

• internal clients who are used to hold all non-chargeable costs of the practice such as annual leave, sick leave, study leave, training and administrative costs.

• Contacts are individuals or companies that the practice may come into contact with. They may be suppliers of products or services to the business — for example, banks, solicitors and tax agents — or prospective clients that the practice wants to keep in the database. The details might be their name, addresses, phone numbers, email addresses, and so on.

When you need to create new clients or contacts, you can access the Create Client/Contact wizard to guide you through the process.

Related topics

Creating clients and contacts

Finding and opening clients and contacts

Using the Client and Contact pages

Using the Contact page