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  • Error: "Cannot load "MAPI32.dll"" when emailing

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This information applies to MYOB AccountRight version 19. For later versions, see our help centre.




The error "Cannot load "MAPI32.dll". Please install MAPI" means a required component (MAPI) is missing from your computer.


We've provided a MAPI Fixit Tool below to replace the missing component. Complete the following steps on the computer you send emails from:

  1. Close AccountRight.
  2. Right-click the following link and choose to save the file to your Desktop: MAPI Fixit Tool.
  3. Double-click the downloaded ZIP file to open it. You'll see it contains a single file called CheckMAPI.VBS
  4. Double-click the file CheckMAPI.VBS to open the tool.
    If this warning appears, click Yes, open this file.
  5. Follow the on-screen prompts to run the tool and fix your issue.

If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings.