Where can I learn more about the security technology behind 2FA? 

If you'd like to learn more about the security technology behind MYOB's two-factor authentication - including the authentication app - please read The Security of MYOB's Two-Factor Authentication White Paper.

Is 2FA mandatory for my practice?

2FA will soon be mandatory to meet new industry standards. But it's never too early to secure your account. Set up 2FA today.

How do I get help if I have trouble with 2FA? 

If you need help with two-factor authentication, first have a look around this online help centre. For example, if you need help setting up 2FA, see Setting up two-factor authentication. Or if you need help accessing your backup codes, see Using your backup codes. Check out the Related Topics section on the right side of each help page for more recommendations.

If you need additional support, please contact us:

If you use Accountants Enterprise or Accountants Office, click here for MYOB contact information.

For all other MYOB Partner support, contact us here: Australia / New Zealand

Will this impact my access to multiple client files?

2FA is associated with your login, not the files you're accessing. This means if you've set up 2FA for your login, 2FA will be used regardless of which file you're accessing.

I’m using shared logins - how can I use an authenticator app?

Because most authenticator apps can only be installed on one device, using shared logins creates a problem when multiple people need access to the app.

Ideally, everyone should have their own unique log in details. If you’re using a shared login, you should think about moving to unique logins.

If unique logins aren’t possible, you have three options:

1. Use a shared phone.
   Do you have a corporate phone that could be shared in the office? You can set up an authenticator app on the shared phone, and make sure all shared users have access to it.
   Consider how practical this solution will be for your office. For instance, how would team members work outside the office?
   
   

2. Use an authenticator app called Authy.
   With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.
   
   

3. Wait for email 2FA.
   Soon you’ll be able to use an email account to get a 2FA code, instead of an app. To get ready for email 2FA you can make sure all users have access to the email address which is linked to the shared login. When email 2FA is released, you’ll be ready to add it to your account.

I don’t want my team to install an app on their private phone / I don’t want my team to have their mobile phone at their desk

If your team using their private phones for 2FA is a problem, there are a few options to consider.

1. Use a shared phone.
   Do you have a corporate phone that could be shared in the office? You can set up an authenticator app on the shared phone, and make sure all shared users have access to it.
   Consider how practical this solution will be for your office. For instance, how would team members work outside the office?
   
   

2. Use an authenticator app called Authy.
   With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.
   
   

3. Wait for email 2FA.
   Soon you’ll be able to use an email account to get a 2FA code, instead of an app. To get ready for email 2FA you can make sure all users have access to the email address which is linked to the shared login. When email 2FA is released, you’ll be ready to add it to your account.