- Created by ErikV, last modified by BrianQ on Apr 30, 2018
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https://help.myob.com/wiki/x/T5GyAQ
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Once you've set up two-factor authentication, it's easy to sign in to your MYOB account using your MYOB account details and your mobile phone.
Have a new device or lost your phone? See Recovering your account.
Signing in with two-factor authentication
Sign in to your MYOB account.
A screen will appear asking for a verification code.
Don't have access to your phone? Click Try a different way to verify your account to use one of your one-time use backup codes. See Using your backup codes for more information.
Open your authenticator app, and find the verification code for your MYOB account. It will look something like this:
Enter the verification code in the Verification code field on your computer screen.
Don't want to use two-factor authentication every time you sign in?
Ticking Remember this device for 30 days will make MYOB trust your computer and browser, and not prompt you to sign in using 2-factor authentication for the next 30 days.
But don't worry, you're still protected by 2FA, because if you or anyone else tries to access your account from another computer or browser, a verification code will be required.
- Click Sign in, and you will gain access to your account.
FAQs
Why am I being asked to enter the 2FA code even after selecting the remember for 30 days option?
There are a couple of possible reasons for being asked to enter the 2FA code even after selecting the Remember this device for 30 days option:
- Clearing cookies on your internet browser.
- Accessing your MYOB account using another device or browser that you haven't selected the Remember this device for 30 days option.
What if I don't have my phone with me or my phone is lost?
If you've misplaced your phone, you can still sign in with two-factor authentication using a one time use backup code.
Haven't set up two-factor authentication? The codes will be made available to download at the end of the setup process.
If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.
If you've misplaced your phone and your one-use backup codes, please see Recovering your account.
What happens if I get a new phone or mobile number?
Because the authentication app is tied to the phone it's installed on, if you change your number but use the same phone, 2FA won't be affected.
But if you change phones, you'll no longer be able to access your verification codes until you enable 2FA on your new device.
First, before getting rid of your old phone, you need to turn off 2-factor authentication. Alternatively, you can sign in using one of your backup codes. If you can't access your phone or backup codes, please see Recovering your account.
Why am I receiving an error when signing in?
The most common cause for an authentication error is that the time zone on your device is incorrect. Your device should have an option to automatically sync the date and time.
Apple device - follow the instructions here.
Android device using Google Authenticator - instructions on syncing the time in the app found here.
Any other device - see your device user guide for instructions.
Can I turn off two-factor authentication?
Yes, but 2FA will be mandatory soon. See Turning off two-factor authentication.
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